Senior IT Engineer

Blockchain.com; Fort Worth, Town of Texas (TX, WI); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Equity

Remote work abroad 4 weeks

Dallas office with four days in-person

Unlimited vacation

Job summary

Blockchain.com in Dallas seeks a Senior IT Engineer to join the Operations team. You will provide global IT support, maintain security, and manage macOS, MDM, and key SaaS platforms. You’ll own onboarding/offboarding, hardware provisioning, office builds, AV setups, and vendor management. Remote-abroad options apply; four days/week in the office are required.

Experience with VIP/C-suite support and a startup mindset are valued as you help scale a fast-growing global tech company.

Qualifications

• 5+ years of experience in IT support or systems engineering, with a track record of operating independently in fast-paced environments.
• High security awareness and knowledge of best practices.
• Ability to prioritize, organize, and execute quickly in a dynamic environment.
• Solid knowledge of TCP/IP, networking, routing, and firewalls; hands-on with Meraki or similar platforms.
• Strong problem-solving and ownership mindset.
• Startup/scale-up experience with multiple projects and timelines.
• Proficiency in macOS and Google Workspace administration.
• Experience with Jamf or equivalent MDM platforms and deploying updates.
• Experience with AV systems and video conferencing hardware and software.
• Admin-level experience across core SaaS tools: Slack, Jira, Notion, 1Password, Google Workspace, Apple Business Manager; Microsoft 365, Adobe, DocuSign.

Responsibilities

• Provide comprehensive IT support to all employees, including VIP and C-suite executives, with white-glove service.
• Enforce security best practices and train employees accordingly.
• Maintain and provision hardware/software for a global workforce using MDM and ABM.
• Handle onboarding, offboarding, and re-provisioning efficiently and securely.
• Support setup and management of infrastructure and office builds from ground up.
• Administer core SaaS platforms at admin level (Slack, Jira, Notion, 1Password, Google Workspace, ABM).
• Assist employees with AI tools (Claude, ChatGPT, Gemini) and drive adoption.
• Manage office networks, LAN/Wi-Fi, and AV hardware and conferencing tools.
• Coordinate laptop logistics for new hires and leavers across global carriers.
• Configure and manage Meraki network gear and firewall rules.
• Vendor management and ISP engagement.
• Support events, office moves, and after-hours needs.

Skills

macOS administration

VIP/C-suite IT support

security best practices

incident management

vendor management

project ownership

Apple Business Manager

Tools

Slack

Jira

Notion

1Password

Google Workspace

Apple Business Manager

Microsoft 365

Adobe

DocuSign

Jamf

MDM platforms

Logitech AV hardware

Job description

Blockchain is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions.

We are looking for a Senior IT Engineer to join our Operations team based in Dallas.

WHAT YOU WILL DO

• Provide comprehensive and timely IT support to all employees, including VIP andC-suite executives, delivering white-glove service with professionalism and discretion
• Exercise security best practices and monitor and train employees to do the same
• Maintain and provision employee hardware and software for a global workforce,leveraging Apple Business Manager and MDM platforms to deploy policies, pushupdates, and apply patch fixes at scale
• Perform onboarding, offboarding, and re-provisioning procedures efficiently andsecurely
• Support the setup and management of new and existing infrastructure, includingoffice builds and fit-outs from the ground up
• Manage and administer core SaaS platforms at an admin level, including Slack, Jira,Notion, 1Password, Google Workspace, and Apple Business Manager; additionalexperience with Microsoft 365, Adobe, and DocuSign is a plus
• Support employees with AI tools (Claude, ChatGPT, Gemini and similar) andhandling queries, troubleshooting, and providing admin-level guidance to help teamsget the most out of AI in their workflows
• Manage office LANs, Wi-Fi, and video conferencing systems, with hands-onexperience supporting AV hardware (Logitech, Owl) and platforms (Google Meet,
• Zoom)
• Manage laptop logistics for new hires and leavers, including coordinating shipmentsand collections through carriers such as FedEx, UPS, or Retriever to ensureseamless device delivery and retrieval globally
• Configure and manage network infrastructure including Meraki switches, accesspoints, and firewalls
• Handle vendor management and ISP engagement (experience with Verizon or otherISPs is a bonus), ensuring reliable and cost-effective service delivery
• Support the operations team across all projects including internal events, externalevents, and office moves
• Support employees potentially out of hours

WHAT YOU WILL NEED

• 5+ years of experience in IT support or systems engineering, with a track record ofoperating independently and thriving under pressure in fast-paced environments
• A high degree of security awareness and current knowledge of best practices
• Ability to prioritize, organize, and execute quickly and efficiently in a dynamic environment with ever-changing and competing demands
• Solid knowledge of TCP/IP, networking, routing, and firewalls; hands-on experiencewith Meraki or similar enterprise networking platforms
• Superb problem-solving abilities with a calm, methodical approach to complexincidents
• Confident, outgoing, and whatever-it-takes attitude with the ability to workindependently and take full ownership of projects
• Previous startup or scale-up experience with the ability to manage multiple projectsacross varying timelines and priorities
• Strong proficiency in macOS and Google Workspace administration (essential)
• Experience with Jamf or equivalent MDM platforms at an admin level, includingcreating and managing policies, pushing updates, and deploying patch fixes; RipplingMDM experience is a bonus
• Experience with AV systems and video conferencing hardware (Logitech, Owl) andsoftware (Google Meet, Zoom)
• Admin-level experience across core SaaS tools: Slack, Jira, Notion, 1Password,
• Google Workspace, and Apple Business Manager; Microsoft 365, Adobe, and
• DocuSign experience is a plus
• Familiarity with AI tools such as Claude or ChatGPT, and comfort supporting users atan admin level with queries and adoption
• Experience with office moves, builds
• Vendor management experience, including ISP engagement (Verizon or similar is abonus)
• VIP and C-suite support experience, with the professionalism and discretion thatcomes with it
• A genuine enthusiasm for being in the office and being a visible, go-to presence forthe team.

COMPENSATION & PERKS

• Full-time salary based on experience and meaningful equity in an industry-leadingcompany
• Work from Anywhere Policy: up to 4 weeks to work remotely from abroad
• Awesome office location in the heart of Dallas, with a mandatory four days per week in-person scheme.
• Unlimited vacation policy; work hard and take time when you need it
• The opportunity to be a key player and build your career at a rapidly expanding,global technology company in an emerging field

Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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