Senior IT Engineer

ABB E-mobility B.V.; Charlotte (NC); Remote; USD 155,000 - 175,000; Full time

Job summary

An innovative company is seeking a Senior Information Technology Engineer to enhance their IT infrastructure. This role involves providing top-tier support across various platforms, managing collaboration tools, and driving automation to improve efficiency. You will work in a dynamic, remote environment, collaborating with global teams to shape the future of E-Mobility. If you have a passion for technology and a commitment to excellence, this is the perfect opportunity to make a significant impact in a fast-growing field.

Benefits

Competitive compensation package

Diverse work environment

Opportunities for professional growth

Qualifications

• 8–10+ years in enterprise IT support, including C-level support.
• Proficiency in managing IT infrastructure and deploying applications.

Responsibilities

• Provide Tier 3 support for Windows, MacOS, Linux, and O365.
• Create tools/scripts to drive operational efficiencies.

Skills

Windows Support

MacOS Support

Linux Support

O365 Support

Automation/Scripting (PowerShell, Bash, Python)

Problem-Solving Skills

Interpersonal Skills

Communication Skills

Education

BA/BS in Computer Science

Tools

AWS

Azure

GCP

MDM/Endpoint Tools (JAMF/Intune)

MS Teams

Zoom

Job description

Take your next career step at ABB E-Mobility with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. The Senior Information Technology Engineer will provide technical support and management of ABB E-mobility's IT infrastructure, including end-user computing environments, applications, collaboration platforms, and networks. They will diagnose and resolve complex technical issues, plan and implement new services, and partner with vendors to coordinate services and support for E-mobility's global workforce.

This position is a virtual, remote-based opportunity in the Eastern U.S. Region, within the Eastern Time Zone. Charlotte, NC, or Montreal, QC, hybrid working is strongly preferred.

US Target Salary Range: $155,000-$175,000 annually plus bonus

Main Responsibilities:

1. Provide Tier 3 / VIP support for Windows, MacOS, Linux, and O365, ensuring quick and effective issue resolution.
2. Support collaboration tools (video conferencing, messaging) and manage related corporate-wide online events.
3. Build, maintain, and deploy end-user operating system images (Windows, MacOS, Linux).
4. Create tools/scripts/automation across IT services and infrastructure to drive operational efficiencies and improve reliability.
5. Manage compute endpoint services (JAMF/Intune) and mobile device management (MDM/MAM) offerings.
6. Create user documentation, runbooks, architecture diagrams, procedures, and knowledge bases.
7. Provide architectural, engineering, and operational support for SaaS and enterprise IT systems.
8. Build close partnerships and a collaborative work environment with ABB IS and other E-mobility service providers.
9. Own and execute IT projects with attention to detail and high-quality service delivery.
10. Develop and utilize metrics to review operational performance and efficiency.
11. Provide technical leadership and mentorship to IT team members.

Candidate Requirements:

1. 8–10+ years supporting enterprise IT environments, including end-user, VIP, and C-level support across Windows, MacOS, Linux, and VMware platforms.
2. Proficiency in managing IT infrastructure (servers, networks, cloud platforms, MDM/endpoint tools) and deploying applications across AWS, Azure, and GCP.
3. Experience in automation/scripting (PowerShell, Bash, Python) and integrated collaboration tools (MS Teams, Zoom).
4. Strong interpersonal, communication, and problem-solving skills, with a focus on customer experience and cross-functional teamwork.
5. Willingness to travel (up to 25%) and participate in after-hours on-call rotations.
6. BA/BS in Computer Science or equivalent experience.

Benefits:

Work with top specialists in a diverse, globally-reaching environment. Be part of our fast-growing team, owning your role in enabling sustainable, efficient mobility. Enjoy a competitive compensation package aligned with your experience. We value diversity, inclusion, and equal opportunities, celebrating different perspectives and experiences to create innovative sustainable solutions worldwide.

About ABB E-Mobility:

ABB E-mobility is a global leader in EV charging technology, partnering with major EV OEMs and nationwide charging networks. Our robust R&D pipeline and innovative product portfolio—from grid to charge point—enable the future of E-Mobility, actively shaping it rather than just predicting it.