Senior IT Consultant

Network Right; New York (NY); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Senior IT Consultant, where you'll lead technical support initiatives and manage a talented team. You'll work with diverse IT systems, ensuring seamless operations for clients worldwide. This role offers a hybrid work environment, combining onsite and remote support, and allows you to make a real impact by solving complex IT challenges. With a strong emphasis on collaboration and client relationships, you'll thrive in a dynamic setting that values innovation and personal growth. If you're passionate about technology and dedicated to exceptional service, this opportunity is perfect for you.

Benefits

100% covered health, dental and vision insurance

401(k) with 4% company matching

Annual Bonus Program

Flexible Time Off

Flexible certification and learning stipends

Home internet and mobile reimbursement

Monthly meal stipend

Commuter benefits

Dog-friendly office

Biannual company retreats

Qualifications

• 8+ years of experience in IT roles with expertise in Mac OS and Windows.
• Advanced IT certifications such as Network+ or Security+ are required.

Responsibilities

• Configure and support Mac OS, Windows, and various devices.
• Manage and support identity platforms like Okta and Google Workspace.

Skills

Mac OS

Windows

Customer Service

Cloud SaaS Tools Management

Problem Solving

Communication Skills

Compliance Knowledge

Technical Escalation Management

Education

Bachelor's degree in Computing

Tools

Google Workspace

Slack

Zoom

1Password

MS O365

Notion

JIRA

Job description

What We Do:

Network Right is on a mission to create a human-centric, innovative, next-generation world of IT. We are disrupting the IT service industry by offering custom solutions to each individual client. At Network Right, we’re bridging the gap between IT and People by offering unique support based on the needs of growing businesses, and making employee lives easier through technology.

Why Join:

You’ll get exposure to a multitude of IT systems, build networks and connections, and test and implement the latest and greatest technology. You’ll also be involved in strategic tech stack and project planning. In addition, you’ll be part of a passionate team supporting businesses with offices all around the world. And of course, you’ll be helping companies of all sizes work more efficiently by solving real world IT problems with flexible solutions.

We’re an organization that really cares about its clients and its people, and we demonstrate this every day! We’re a close-knit team working together to build something exceptional/extraordinary. And of course, we’re all technology nerds who love interacting with people!

About This Job:

As a Senior IT Consultant, you will be the main technical resource for your team. Managing associate techs, handling escalations, and being point on our biggest accounts. This may include providing in-person and remote technical support to employees. Whether it’s crawling under a desk to cable manage, configuring a firewall, or deploying 100+ computers, you’re ready for whatever the day brings. You’ll primarily be supporting Mac OS and Windows devices, and will facilitate IT shipments for onboarding and offboarding. You’ll also be collaborating with people at all levels - including business owners and C-level staff - and will be building strong client relationships. As a Senior on the IT staff, you will be responsible for delivering appropriate resolution assistance for escalations.

This position is hybrid and will require both onsite and remote support.

What You’ll Do:

• Configure and support Mac OS, Windows, and other various devices in office and remote environments

• Assisting in management of physical assets such as inventory, cable management, and the general workspace

• Manage and support identity platforms that govern application access such as Okta and Google Workspace

• Administrating a variety of SaaS applications

• Developing and update standards, policies, and procedures as well as best practices documentation in line with compliance requirements

• Help build and maintain the IT infrastructure for various clientele based on their needs

• Configure automations and tooling especially as it relates to on-boarding and off-boarding flows

• Facilitate IT shipments such as on/off-boarding packages and equipment

• Provide a high touch customer service experience to clients

• Act as one of the main technical escalation points for your fellow technicians and professional services team

• Help execute on IT Projects/Initiatives (Network Rack + Stacks, MDM deployment, etc)

• Direct manager for new associate technicians and provide training and development

• Perform ad-hoc duties as necessary

About You:

• Bachelor's degree in a computing related discipline

• 8+ years of experience in an IT focused role

• Expert experience with Mac OS and Windows

• Advanced IT Certification (Network+, Security+, etc)

• Experience with core Cloud SaaS tools management (Google Workspace, Slack, Zoom, 1Password, MS O365, Notion, and JIRA)

• Experience with Azure Active Directory, SSO, & SAML

• Experience with identifying the root cause of faults or problems and resolving the root issue

• Experience with compliance requirements and best practices (SOC2, HIPAA, etc)

• Customer-service oriented with strong communication skills

• Passion for IT as well as building relationships

• Curious, self-starter, collaborative, and adaptable in an ever-changing field

Benefits:

️???? Health Benefits

• 100% covered health, dental and vision insurance for you, 50% for dependents

• Paid Parental Leave

• HSA/FSA eligibility

• Access to a variety of mental health programs

Compensation, Rewards & Recognition

• 401(k) + 4% company matching

• Annual Bonus Program

• Phantom Equity Program

Balance

• Flexible Time Off

Learning & Development

• Flexible certification and learning stipends and reimbursements

Culture

• Biannual company retreats

• Social events

• Wellbeing events and programs

Extras

• Home internet and mobile reimbursement

• Monthly meal stipend

• Commuter benefits

• Onsite meals and snacks

• Dog-friendly office

Interview Plan:

• Round 1

  • Phone call with recruiter

• Round 2

  • 45 min Zoom call with IT Manager

• Round 3: Onsite

  • 45 min with Service Manager

  • 45 min with IT Manager

  • 30 min with Senior Clients Relations Manager