Senior IT Change Analyst

Vita Health Group Ltd; United States; Remote; USD 86,000 - 113,000; Full time

Job summary

Vita Health Group Ltd is seeking a Senior IT Change Analyst to lead and support large-scale IT change projects within the Primary Care IT team. You will work on a major digital transformation program developing a single case management solution and coordinate with suppliers and stakeholders.

The role involves ensuring on-time, on-budget delivery, potential line management of an IT Coordinator, and broader service changes across case management and IT systems in a fast-paced environment.

Qualifications

• Project management or business analysis experience.
• Experience with suppliers to achieve project targets and goals.
• Hands-on IT support, operations, or project change experience.
• Troubleshooting and coordinating resolutions to minimize downtime.
• Coordinate cross-functional teams to align IT with business needs.
• Functional advice on using key business applications.
• Experience with CAB process and ITIL change management.

Responsibilities

• Lead and support large-scale IT change projects.
• Collaborate with suppliers and internal stakeholders to meet targets.
• Deliver IT change from requirements through operations, updating plans and RAID logs.
• Assist in developing new services and deploying changes across IT systems.

Skills

Project management

Business analysis

Supplier management

ITIL change management

CAB process

Stakeholder management

Budgeting

RAID logs

Education

Project Management Qualifications

Tools

CRM / Case Management system

Job description

Senior IT Change Analyst

Location: Remote / Adhoc travel to sites as required, EC4Y 8EN

As a Senior System Change Analyst you will play a key role within the Primary Care IT team, leading and supporting large-scale projects and service mobilisations.

Reporting to the IT Change Lead, you will be responsible for delivering and supporting projects from an IT perspective. A key focus of the role will be contributing to a major digital transformation programme, involving the development and implementation of a new case management system that will consolidate multiple existing platforms into a single solution.

Working closely with suppliers and internal stakeholders, you will help ensure projects are delivered smoothly, on time, and within budget. You may also have line management responsibility for an IT Coordinator.

In addition, you will support the development of new services and the implementation of business changes across a range of case management and IT systems. The role requires a proactive, self-motivated individual who can confidently manage and deliver projects in a fast-paced environment with minimal supervision.

You may also act as a delegate for the IT Change Management team when required.

This is a fixed term role for 12 months, with the possibility of extension up to 3 years. This will be reviewed annually.

Skills and Experience:

• Project management or Business Analysis experience.


• Working with suppliers to achieve project targets and goals.


• Proven experience in delivering IT support, operations, or project change in a hands-on capacity, effectively capturing and fulfilling business requirements in collaboration with both internal and external suppliers.


• Experienced in troubleshooting and coordinating a resolution of technical issues to minimize downtime and ensure operational efficiency.


• Adept at coordinating with cross-functional teams to align IT setup with business requirements.


• Proven ability to offer functional advice on how to use key business applications.


• Proven knowledge of problem-solving working in an operational support environment.


• Strong Analytical & Decision-Making Skills


• The ability to own and be accountable to deliver IT service or projects change from requirements to operations. Including updating project plans, RAID logs, and high-level budgeting.


• An awareness of and commitment to supporting and facilitating diversity and inclusion.


• Willingness to travel, which may include overnight stays on occasion, as and when required.


• Ability to manage and prioritise workload in demanding environment.


• Understanding of ITIL change management processes.


• Experience of involvement in CAB process.


• Project Management Qualifications.


• Experience of Administrator level use CRM or Case Management system.


• Proficient in planning the configuration and deployment of IT infrastructure for new site locations.


• Good understanding of IT networks, systems and licencing.


• Driving License.


• Identifying opportunities for process improvement

About Us

As part of Spire Healthcare, we’re proud to build on a legacy of improving lives for over 30 years and continue to deliver primary care physical and mental health services accessed through the NHS, via employer-funded care and at our network of private clinics.

Working here

We are an award-winning employer regularly recognised at industry events and our latest employee survey revealed the top reasons for working here as:

• Supportive teams and managers


• A positive and inclusive culture


• Strong well-being and mental health support


• Trust, autonomy and flexibility

We invest in your growth with frequent career progression opportunities and development initiatives including mentoring, secondments, management training and regular clinical CPD webinars. You will enjoy a competitive salary, flexible working options and a comprehensive benefits package – further details here

Equality Diversity & Inclusion

We are proud to be an equal opportunities employer dedicated to creating a workplace where everyone feels valued and supported. We actively support a range of initiatives including:

• Disability Confident Leader


• Positive action through Ethnicity and Gender Matters initiatives


• Employer with Heart and


• Mindful Employer status


• Menopause Friendly accreditation

Learn more about our EDI commitments here

Equality, Diversity & Inclusion - Vita Health Group.

If you need any adjustments or assistance during the recruitment process we will be happy to help - please get in touch at

[e-mail]

Additional information

All applicants must be legally entitled to work in the UK and subject to a DBS check at offer stage.

Your application data is handled securely in accordance to UK GDPR guidelines.

We may close jobs to new applications earlier than original stated closing date.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Menopause Friendly accreditation