Senior IT Business Analyst - ServiceNow

Smithfield Foods; Smithfield (VA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Relocation Package Available

Job summary

Smithfield Foods, a global leader in sustainable food production, seeks a Sr. IT Business Analyst to bridge business needs with the ServiceNow platform.

You’ll own intake, analysis, prioritization, and delivery of platform enhancements and new capabilities, ensuring alignment with business objectives and measurable value. You will drive demand intake, stakeholder engagement, sprint planning, and release validation, while contributing to governance and roadmaps.

Qualifications

• Bachelor's Degree from an accredited four-year college or university in business, information systems or related field and 5+ years of relevant IT experience.
• Strong understanding of the ServiceNow ITSM, CSM, ITOM or related modules.
• Familiarity with ITIL or service management frameworks.
• Analytical, problem-solving, and communication abilities.
• Experience working in Agile/Scrum environments with requirements gathering and backlog management.
• Proven ability to work effectively in fast-paced, dynamic environments.
• Team-oriented, approachable, and committed to fostering a positive work culture.

Responsibilities

• Partner with business teams to identify system needs and document formal requirements.
• Collaborate with technical teams to ensure requirements are clear and actionable.
• Represent the functional area in planning discussions to prioritize initiatives and maximize value.
• Serve as the primary liaison between business users and IT for system implementations, upgrades, and enhancements.
• Communicate progress on requests, coordinate resource needs, and ensure alignment across teams.
• Act as the go-to contact for resolving system performance issues and sharing updates with leadership.
• Lead training programs, SOP development, and change management to prepare users for system changes.
• Provide day-to-day application support and coordinate with IT support teams to resolve issues.
• Review existing processes to identify automation opportunities and drive improvements.
• Design functional specifications for reports and maintain thorough documentation.

Skills

ServiceNow

ITIL

Agile/Scrum

Requirements gathering

Backlog management

Stakeholder engagement

Communication

Problem solving

Education

Bachelor's Degree in Business/Information Systems

Job description

If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub.

Have a seat at our table. When you join Smithfield, you become part of something special - a company that's sustainably feeding people around the world, producing good food the right way with respect for our people, animals, communities and planet. With opportunities across locations and functions, a culture grounded in our Core Four values - gratitude, communication, respect and accountability - and a strong commitment to learning, collaboration, and innovation, Smithfield offers challenging and rewarding careers where you can grow, contribute and make a real impact. Apply Now!

THE VALUE YOU'LL BRING

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section.

The Sr. IT Business Analyst serves as the primary liaison between business stakeholders and the ServiceNow platform team. This role is responsible for intake, analysis, prioritization, and successful delivery of platform enhancements, new capabilities, and continuous improvements. The role ensures all ServiceNow work aligns to business objectives, is clearly defined for development, properly prioritized, and successfully delivered through User Acceptance Testing (UAT). This position also contributes to platform governance, roadmap alignment, and realization of measurable business value.

Key responsibilities include demand intake & stakeholder engagement, backlog management & prioritization, sprint planning & delivery coordination, requirements translation, user acceptance testing & release validation, and to drive value realization.

WHAT YOU'LL DO

The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

• Business Analysis & Requirements: Partner with business teams to identify system needs and document formal requirements. Collaborate with technical teams to ensure requirements are clear, actionable, and aligned with business goals. Represent the functional area in planning discussions to prioritize initiatives and maximize value.
• Stakeholder Engagement: Serve as the primary liaison between business users and IT for system implementations, upgrades, and enhancements. Communicate progress on requests, coordinate resource needs, and ensure alignment across teams. Act as the go-to contact for resolving system performance issues and sharing updates with leadership.
• Training & Change Management: Lead efforts to prepare users for system changes through training programs, SOP development, and consistent communication. Establish super user forums and address process gaps to support adoption and long‑term success.
• System Support & Troubleshooting: Provide day‑to‑day application support, resolve production issues, and coordinate with IT support teams. Respond to user inquiries, determine root causes, and deliver solutions or training as needed to maintain smooth operations.
• Process Improvement: Review existing business processes to identify opportunities for automation and increased efficiency. Recommend innovative uses of system functionality, implement improvements, and train users on new workflows and tools.
• Reporting & Documentation: Support report development by designing functional specifications and collaborating with technical teams. Maintain thorough documentation for requirements, testing scenarios, process changes, and performance issues to ensure transparency and continuity.
• Project Coordination: Apply project management skills to organize work streams, allocate resources, and meet timelines. Provide regular status updates and ensure deliverables align with business priorities and operational needs.
• Leadership: Drives a positive employee experience through coaching.

WHAT WE'RE SEEKING

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Bachelor's Degree from an accredited four‑year college or university in a business, information systems or related field and 5+ years of relevant experience in progressive IT related roles; or equivalent combination of education and experience, required.
• A strong understanding of the ServiceNow platform (ITSM, CSM, ITOM, or related modules).
• Familiarity with ITIL or service management frameworks.
• Key skills include strong analytical, problem‑solving, and communication abilities.
• Experience working in Agile/Scrum environments. Strong experience in requirements gathering and backlog management.
• Proven ability to work effectively in fast‑paced, dynamic environments.
• Team‑oriented, approachable, and committed to fostering a positive work culture.

OTHER SKILLS THAT MAKE YOU STAND OUT

The expected pay range for this position is $75,000 - $110,000 annually.

Smithfield Foods provides pay ranges that reflect its good faith estimate of the salary or hourly wage the company reasonably expects to pay for a position at the time of hire. Individual compensation will be determined based on several factors, including but not limited to, the scope and responsibilities of the role, location of the position, the candidate's qualifications and experience, internal equity, external market pay for comparable positions and budget considerations. At Smithfield Foods, base pay represents only one aspect of the comprehensive total rewards package.

Learn more about our benefits package here.

Relocation Package Available: Yes

EEO Information

Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non‑job characteristic as directed by law.

If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.