Senior IT Analyst

Sentara Healthcare Inc; Virginia Beach (VA); On-site; USD 80,000 - 110,000; Full time

Job summary

Sentara Health is seeking a Senior IT Analyst responsible for the support and optimization of video conferencing systems and IT infrastructure across the enterprise. This role entails vendor interaction, technical troubleshooting, and system documentation, contributing to the smooth operation of enterprise communication networks. Candidates should possess significant experience in IT with an emphasis on video and telecom systems, ideally within a healthcare environment.

Qualifications

• 5+ years of relevant experience with a degree, or 7+ years without.
• Background in video conferencing and telecom systems.
• Experience supporting large, multi-location enterprises preferred.

Responsibilities

• Provide technical support for video conferencing and voice systems.
• Manage software upgrades and document issue resolutions.
• Coordinate with vendors for system installations and support.

Skills

Troubleshooting

Vendor Coordination

Technical Support

Education

Relevant degree

Job description

Sentara Health is looking for a Senior IT analyst to join our team !

The Senior IT Analyst is responsible for the day-to-day support, maintenance, and optimization of video conferencing systems and associated IT infrastructure across the enterprise.

This role involves working directly with vendors to troubleshoot and support newly installed systems at Sentara Park and and enterprise communication networks within the Sentara environment

The analyst will also provide cross-functional support for any network-related communication issues.

Key Responsibilities:

• Provide technical support and troubleshooting for video conferencing and voice communication systems

• Coordinate with vendors to support new system installations and resolve issues

• Manage software upgrades, enhancements, and patches

• Conduct workflow assessments and evaluate system optimization opportunities

• Document test plans, results, and issue resolution

• Participate in change, incident, and service request management

• Communicate system updates and enhancements to stakeholders

• Provide on-call support for communication-related application issues

• Support small projects and contribute to cross-functional implementation planning

Education

5+ years of relevant experience with a degree

7+ years of relevant experience without a degree

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Background in video conferencing, telecom systems, or enterprise communication networks

• Strong troubleshooting and vendor coordination experience

• Ability to work independently with limited supervision

• Experience supporting large, multi-location enterprises preferred.

Preferred:

• Experience supporting video/voice systems in a healthcare or similar regulated environment
• Familiarity with communication infrastructure tools used across Sentara