Senior Issue Management Lead - Senior Vice President

Citi; New York (NY); Hybrid; USD 135,000 - 189,000; Full time

Benefits offered by this job

Generous holiday allowance

Annual bonus

Private medical insurance

Employee Assistance Program

Pension Plan

Parental Leave

Learning & development resources

Job summary

Citi Belfast seeks a Senior Issue Management Lead – Senior Vice President to drive end-to-end issue remediation across Markets. You will oversee complex remediation portfolios, engage senior stakeholders, and ensure timely, durable control improvements in collaboration with risk, audit and technology teams.

The role requires deep knowledge of risk frameworks, strong leadership, and the ability to navigate cross-functional programs in a hybrid work model with competitive compensation.

Qualifications

• Significant experience in 1LoD control functions, audit, operational risk management, or compliance in financial services.
• Strong understanding of risk and control frameworks and execution of effective controls.
• Proven ability to influence senior executives and drive outcomes across large stakeholder groups.

Responsibilities

• Support issue management, including identification, root-cause analysis, remediation, closure, monitoring and escalation.
• Provide oversight over complex remediation portfolios to deliver sustainable control enhancements.
• Engage with senior stakeholders to drive issue resolution and governance across business, risk, compliance, audit and technology partners.
• Promote IA awareness and knowledge of IA methodology across teams.
• Capture lessons learned and develop corrective action plans for timely closure.

Skills

Analytical Thinking

Stakeholder Management

Root Cause Analysis

Governance

Issue Management

Controls Lifecycle

Risk Management

Process Design

Escalation Management

Decision Making

Education

Bachelor's/Master's degree

Job description

Senior Issue Management Lead – Senior Vice President

Job Req Id:

26990570

Location(s):

Belfast, Northern Ireland, United Kingdom

Job Type:

Hybrid

Posted:

Sep. 07, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Are you looking for a career move that will put you at the heart of a global financial institution?

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Role Overview:

This is an excellent opportunity to join the Markets Issue Management team, working directly with senior leaders to support delivery of effective and on-time issue remediation across the Markets business at Citi.

The role combines in-depth knowledge of risk and control frameworks, remediation practices and audit validation methodologies with a strong understanding of the partnership required across the first, second and third lines of defence to achieve effective and lasting outcomes. Success in the role will require the ability to engage confidently with senior stakeholders, provide robust challenge, influence decision-making, and drive accountability across a broad range of business, risk and control functions.

What you'll be doing:

• Support effective issue management, including issue identification, root cause analysis/evaluation, remediation, closure, monitoring, reporting, change management and escalation to promote comprehensive, consistent, accurate, and timely issue resolution.
• Provide oversight and constructive challenge over complex issue remediation portfolios, ensuring solutions deliver sustainable enhancements to the control environment.
• Manage stakeholder engagement throughout the full lifecycle of remediation programmes effectively to drive issue resolution, influence decision making and deliver successful outcomes across business, risk, compliance, audit and technology partners.
• Improve IA engagement by promoting awareness and knowledge of IA methodology.
• Integrate lessons learned into the development of corrective action plans, promoting continuous improvement and timely closure of issues.
• Leverage analytics to assess issue remediation trends, systemic control weaknesses, identify key risks, and develop actionable insights for improvement.
• Drive adherence to Issue Management policies, standards and procedures while identifying opportunities to improve remediation effectiveness and governance.

What we need from you:

• Significant experience in 1LoD control functions, audit, operational risk management, or compliance in the financial services industry.
• Strong understanding of risk and control frameworks, including the design, assessment and execution of effective controls.
• Ability to operate in large-scale initiatives, cross functional organizations, ambiguous environments and exhibit agility in navigating from current state to proposed solutions.
• Demonstrated experience influencing senior executives and driving outcomes across large stakeholder groups.
• Analytical mindset with the ability to identify themes, assess root causes and develop practical solutions to complex problems.
• Strong leadership, decision-making, and problem-solving skills.
• Strong sense of accountability and ownership, with strong results orientation.

Education:

• Bachelor's/University degree, Master's degree preferred

What we can offer you:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best‑in‑class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

#LI-KR6

Job Family Group:

Controls Governance & Oversight

Job Family:

Issue Management

Time Type:

Full time

Most Relevant Skills

Analytical Thinking, Constructive Debate, Controls Lifecycle, Escalation Management, Governance, Issue Management, Process Design, Risk Management Lifecycle, Root Cause Analysis, Stakeholder Management.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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