Senior iOS Engineer

Help Scout; Boston (MA); Remote; USD 162,000 - 175,000; Full time

Job summary

Join a forward-thinking company as a Senior iOS Software Engineer, where you will play a key role in developing innovative mobile applications. This role offers the chance to collaborate closely with talented Product and Design teams to create a seamless user experience. You'll take ownership of the iOS application, working with cutting-edge technologies like Kotlin Multiplatform while ensuring high performance and quality. Help Scout is dedicated to building a diverse and inclusive workplace, and you will be part of a fully remote team that values your contributions and supports your growth. If you are passionate about mobile technology and user experience, this is the perfect opportunity for you.

Benefits

Healthcare Coverage

Wellness Resources

Flexible Work Hours

Remote Work Opportunities

Qualifications

• Deep understanding of Swift and experience with mobile application development.
• Ability to design seamless user experiences for mobile applications.

Responsibilities

• Develop and enhance the iOS application with new features.
• Collaborate with Android Engineers and Product teams for cohesive development.

Skills

Swift

Objective-C

Kotlin Multiplatform

Mobile Interaction Design

UI Animations

Job description

At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 140+ people all over the world.

We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community.

Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us!

Your Impact

As a Senior iOS Software Engineer at Help Scout, you will work alongside our experienced Product and Design teams to build world-class mobile applications for iOS. You'll be an integral part of the mobile team that provides our customers with helpful mobile solutions that complement and enhance their interactions with Help Scout.

We aim to deliver a seamless and reliable experience on our mobile platforms, enabling agile interactions tailored to the mobile world. Our focus is on supporting our mobile users and addressing the most impactful use cases that enhance their experience.

The Team

The Engineering team sits alongside Product and Design as part of our Experience Organization at Help Scout. You will report to Alicia Rivas Perez, our Mobile Engineering Manager, and will be part of the Engineering team led by our Director of Product Engineering, Luis Morales.

About the Role

We’re giving our entire iOS app a fresh new look and feel. You will build new features that delight our users and have the opportunity to work with Kotlin Multiplatform as we enhance the application.

As an iOS Software Engineer at Help Scout, you will:

1. Have significant ownership in the development of our iOS application.
2. Collaborate closely with our Android Engineers as a cohesive and collaborative Mobile Team.
3. Work alongside Product and Design teams to provide input on the mobile application user experience and interface designs.
4. Write clean, efficient, and maintainable code using Swift, some Objective-C (in a few pockets of our code base), and Kotlin Multiplatform.
5. Ensure the high performance, quality, and responsiveness of our iOS application.
6. Debug and resolve technical issues that arise in our iOS application.
7. Work with customers and QA testers to ensure the mobile apps continue to be a resounding success for the business.
8. Continuously work on adding new features, optimizing for other devices, and improving the product.

About You

As a Senior iOS Software Engineer at Help Scout, you have a deep understanding and extensive hands-on experience with Swift.

You have a great understanding of how "always online" products like Help Scout communicate with web services in an unpredictable mobile reality. You can help us design everything to fail gracefully and leverage local storage to provide customers with as seamless an experience as possible.

You delight not only in how an application works but in how it looks, and you have an excellent understanding of mobile interaction design. You love working on UI animations because they can help you execute the perfect user experience.

You stay up-to-date with the latest advancements in mobile technology, specifically the iOS platform, and can provide insightful advice about leveraging native platform APIs.

You value ownership. You love to see your work in the hands of users, and you’re never afraid to dive into an issue to find the quick fix or get to the real root of the issue.

You are excited about remote work and believe that remote teams are the future of work. You can adjust your work/management style to be remote-friendly.

You have interest in Kotlin Multiplatform Mobile development. Prior experience in this domain or with Kotlin is appreciated, but not required.

Compensation

Each role at Help Scout has a pay range aligned to our salary formula and based on national market data. We take a competency-based approach and pay is based on the level and band of your role. The salary range for this role is $162,000 - $175,000.

Help Scout offers a variety of perks and benefits to support you and your family. Our offerings include healthcare coverage, wellness resources, and so much more. Visit our careers page to learn more.

Hiring Guidelines:

All of our roles are remote, however, some roles may carry specific location-based eligibility requirements. Additionally, because Help Scout is a fully remote company and we hire from many countries, we do not sponsor visas. Help Scout teammates need to be authorized to work from their home location.

For our Sales, Product Management, Product Design, and Engineering roles, we are only able to hire in the United States.

We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.