Senior Internal Communications Specialist

Bright Horizons Family Solutions, LLC.; Massachusetts; Hybrid; USD 72,000 - 81,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

Bright Horizons Family Solutions, LLC. seeks a Senior Internal Communications Specialist to translate business strategies and company values into engaging content for internal audiences across multiple channels.

Hybrid role based at the Newton, MA headquarters, requiring in-person collaboration with the Communications team and stakeholders nationwide. Strong writing, project coordination, and digital skills are essential, with experience in newsletters, video, and intranet tools.

Qualifications

• Bachelor's degree in Communication, Journalism or English.
• 4 years of experience in internal communications with strong writing and content management.
• Experience overseeing digital newsletters, intranets, and social media content.

Responsibilities

• Support the development of a content strategy that aligns with company goals, mission and values.
• Create and manage Monday Memo and other internal communications vehicles.
• Edit copy and assist in staff meetings with deck creation and on-site tech support.
• Develop editorial calendars for Bright Horizons News, Monday Memos, Weekly Buzz and newsletters.
• Monitor and update the internal communications calendar and track key messages.
• Source stories, write copy, and design communications plans across the organization.
• Contribute to video communications, including scripting and hosting when needed.

Skills

Content management

Writing

Internal communications

Stakeholder collaboration

Education

Bachelor's degree in Communication, Journalism or English

Tools

Firstup

Microsoft SharePoint

Microsoft 365

Adobe Creative Suite

Canva

Job description

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.The Senior Internal Communications Specialist will manage and create content for key internal communications vehicles owned by the Communications team, including an employee app, digital newsletters, video communications and more, as needed. This position will translate business strategies, company goals along with our mission and values, into dynamic content within multiple Internal Communications-owned (IC-owned) vehicles that engage and inform our field and corporate employees in the U.S.This Hybrid role requires in-person work at our Newton, MA headquarters.Responsibilities:Support the development of a content strategy that supports the company’s key business strategies, goals, mission, values, and cultureCreate and manage our Monday Memo vehicles on a weekly basis. This includes partnering with a variety of stakeholders, guiding them on submission strategy, editing all copy submitted in the back-end of Bright NOW and building each targeted memo and email on the back-end of Bright NOWAssist in the enhanced quarterly Staff Meetings which includes, but is not limited to, creating the introduction deck for the start of each meeting, creating the master deck which runs throughout each staff meeting, and providing day-of tech assistance before, during, and after each meetingCreate and manage editorial calendars for Internal Communications-owned vehicles, including Bright Horizons News on Bright NOW, Monday Memo(s), The Weekly Buzz newsletter, the monthly teacher newsletter, and digital signageMonitor and update the company’s annual Internal Communications calendar, which tracks all key internal communications that get distributed dailyContribute to content creation and proofreading for internal vehicles, including crafting content and/or facilitating partners to draft content for publishing through leveraging an understanding of social media, digital and artificial intelligence (AI) best practicesDraft, review, and edit messages to ensure that they are clear, thorough, on-brand, and seek to preserve the company's imageCollect and source stories across the organization that can be developed into content including writing the copy as well as designing communications plans where appropriateContribute to and manage video communications as needed, including our video series Buzz SpotlightEvaluate and assess effectiveness of IC-owned internal channels by utilizing data reporting which is now shared on a monthly cadence with the entire team to enable more data-driven decisionsMonitor and analyze the effectiveness of internal communication campaigns and toolsClearly compile and report data on the success of internal communications campaigns, messaging and toolsMake recommendations on how to enhance and expand internal communications outreach and engagement. Keeps apprised of new trends and innovations in internal communications and brings new and creative insights into the organizationMinimum Qualifications:Bachelor's Degree in Communication, Journalism or English4 years of experience working in internal communications with a strong focus on writing and content managementAt this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this positionPreferred Qualifications:Proven experience overseeing the production of digital newsletters, communications and social media contentExperience in using content management systems or intranets, including Firstup and Microsoft SharepointExperience leveraging artificial intelligence (AI) for aiding communications processesHigh level of organizational skills, including great attention to detail and accuracyAbility to work under pressure, handle changing priorities, and simultaneously handle multiple projects/prioritiesBusiness acumen and superior written and verbal communication skills; writing sample may be requiredDemonstrated examples of relationship-building across a large organizationExperience in video communications, including script writing, serving as a host, and working with a video editing team a plusMust always come from a place of positive intent and share Bright Horizons’ valuesProficient in Microsoft SuiteExperience in Adobe Creative Suite and/or CanvaBe part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We’re changing the world of work and family, and it starts with you. At Bright Horizons, you’re the difference.Compensation:The annual salary for this position is between $72,000 – $81,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.Benefits:Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:Medical, dental, and vision insurancePaid vacation, sick, holiday, and parental bonding leave401(k) retirement planLong-term and short-term disability insuranceLife insuranceMoney-saving discounts and financial planning toolsTuition assistance and education coachingCaregiving support and resources for the children and adults in your familyLearn more at https://careers.brighthorizons.com/us/en/health-and-wellnessDeadline to Apply:This posting is anticipated to remain open until 10/9/2026.Life at Bright Horizons:At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others.Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [e-mail]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.