Senior Intelligence Leader, Client Solutions & Innovation

Crisis24 Group; Annapolis (MD); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Crisis24 is seeking a Senior Manager, Intelligence in Annapolis, MD to lead and strengthen embedded intelligence programs for global clients. This senior leadership role blends solution design, intelligence expertise, client advisory, and people leadership.

You will design and mature programs with governance, SLAs, KPIs, and staffing plans; partner with Sales and leadership on proposals; mentor managers and analysts; and drive AI-enabled improvements, ensuring high-quality delivery across

Qualifications

• Master’s degree or equivalent experience in a related field.
• 8+ years of experience in intelligence analysis, enterprise risk management, security, or a related field.
• Proven experience leading intelligence teams and complex client programs.
• Strong intelligence research, analytical, writing, briefing, and presentation skills.
• Experience with client-facing program leadership, solution design, program scoping, and senior stakeholder management.
• Strong knowledge of risk intelligence, intelligence-led operations, and critical event management.

Responsibilities

• Lead the design, scoping, and evolution of embedded intelligence programs, translating client requirements into operating models, staffing plans, deliverables, governance, SLAs, KPIs, and implementation plans.
• Partner with Sales, Account Management, and EIS leadership on client proposals, RFPs, renewals, expansion opportunities, and new solution development
• Serve as a senior client advisor, building relationships with decision-makers, understanding evolving needs, addressing program risks, and identifying opportunities for retention and expansion
• Oversee the quality and performance of intelligence programs, ensuring products and services meet client requirements, SLAs, KPIs, and Crisis24 standards.
• Provide senior expertise across intelligence analysis, GSOC operations, protective intelligence, risk intelligence, and critical event management.
• Guide managers and analysts in OSINT collection, analysis, geopolitical monitoring, and the production of timely, actionable intelligence for decision-makers.
• Analyze program and production metrics to identify trends, gaps, and opportunities to improve client programs and operational performance
• Identify and implement process, service, technology, and AI-enabled improvements, ensuring appropriate governance, quality assurance, training, and human oversight.
• Lead, coach, and develop managers and analysts, with a focus on performance, engagement, leadership development, and succession planning.
• Establish and improve intelligence standards, SOPs, processes, and best practices across embedded programs.
• Represent Crisis24 and EIS with clients, professional associations, industry forums, presentations, and other external engagements.

Skills

Intelligence analysis

Leadership

Client-facing leadership

Risk intelligence

Geopolitical monitoring

Critical event management

Staff coaching

Decision making

Education

Master’s degree

Equivalent experience

Tools

Power BI

Google Earth/Maps

Microsoft Office

Job description

Crisis24 is seeking a Senior Manager, Intelligence in Annapolis, MD to lead and strengthen embedded intelligence programs for global clients. This senior leadership role blends solution design, intelligence expertise, client advisory, and people leadership.

You will design and mature programs with governance, SLAs, KPIs, and staffing plans; partner with Sales and leadership on proposals; mentor managers and analysts; and drive AI-enabled improvements, ensuring high-quality delivery across