Senior Integration Engineer - CRM/CTI & ServiceNow

Compunnel, Inc.; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology solutions provider is seeking a Senior Integration Engineer in Texas. The role focuses on designing and implementing integrations between the Nice InContact platform and enterprise systems like Salesforce. The ideal candidate should have over 5 years of experience in API development and enterprise integration, with a strong background in Salesforce Service Cloud, REST, and SOAP technologies. This position requires collaborative work with business stakeholders to enhance customer service operations.

Qualifications

• 5+ years of experience in API development and enterprise system integration.
• Demonstrated experience integrating Nice InContact with CRM/ticketing systems.
• Experience implementing and customizing Salesforce Service Cloud and SF Agent.

Responsibilities

• Design and develop API integrations between Nice InContact and enterprise systems.
• Implement RESTful and SOAP-based integrations using JSON and XML.
• Develop Salesforce solutions using Apex, Lightning Components, and Salesforce APIs.

Skills

API development

Enterprise system integration

Salesforce Service Cloud

REST

SOAP

JSON

XML

Telephony concepts

Education

Bachelor’s degree in Computer Science or IT

Tools

Salesforce

ServiceNow

Job description

A technology solutions provider is seeking a Senior Integration Engineer in Texas. The role focuses on designing and implementing integrations between the Nice InContact platform and enterprise systems like Salesforce. The ideal candidate should have over 5 years of experience in API development and enterprise integration, with a strong background in Salesforce Service Cloud, REST, and SOAP technologies. This position requires collaborative work with business stakeholders to enhance customer service operations.