Senior Integration Consultant - Hybrid (Boston)

Hi Marley; Boston (MA); Hybrid; USD 109,000 - 203,000; Full time

Benefits offered by this job

Equity grants

4% matching 401(k)

Medical, dental, vision, disability, &

Life insurance

Monthly wellness stipend

Paid parental leave

Flexible vacation policy

Job summary

Hi Marley in Boston is seeking a Sr. Integration Consultant to own and optimize customer integrations end to end, collaborating with Success, Product, Engineering, and Sales. You’ll guide architecture, configuration, testing, and troubleshooting of multi-system REST API, webhook, SSO, and SFTP integrations.

The role requires 7+ years in related fields, strong technical communication, and the ability to thrive in a fast-paced startup. Boston-based hybrid work schedule is expected.

Qualifications

• 7+ years of related experience.
• 4+ years owning enterprise customer integrations end to end in SaaS implementation, API integration, or technical consulting roles.
• Strong working knowledge of REST APIs, authentication methods (OAuth, API keys), webhooks, and integration troubleshooting tools such as DataDog.
• Experience leading customer-facing technical conversations independently, including difficult conversations and escalations.
• Experience guiding or mentoring less-experienced teammates on technical work.
• Strong analytical and root-cause troubleshooting capabilities.
• Ability to operate autonomously while collaborating cross-functionally.
• Clear, confident communicator across technical and non-technical audiences.
• Comfort working in a fast-paced, high-growth startup environment.
• Experience in insurance or P&C technology ecosystem preferred.
• Exposure to AI/ML tools and automation technologies a plus.

Responsibilities

• Own and lead Tier 1 customer integrations, ensuring reliable implementation and long-term integration health.
• Engage directly with customer IT teams to architect, configure, test, and troubleshoot complex REST API, webhook, SSO, and SFTP integrations.
• Lead customer-facing technical conversations across phone, video, email, and in-person meetings, translating concepts for diverse audiences.
• Serve as a technical guide for the team, offering design feedback and troubleshooting support.
• Build consultative relationships with customers, anticipating needs and recommending integration optimizations.
• Collaborate with Support, Product, and Engineering to triage and resolve integration issues and advocate for customer needs.
• Maintain and improve integration documentation, playbooks, and reusable patterns.
• Participate in QA testing of new integration features and understand downstream impacts.
• Stay current with emerging technologies, including AI and automation trends.

Skills

Enterprise integrations

SaaS APIs

REST APIs

Technical consulting

Mentoring teammates

Analytical troubleshooting

Autonomy

Communication

Tools

DataDog

Postman

Job description

Hi Marley in Boston is seeking a Sr. Integration Consultant to own and optimize customer integrations end to end, collaborating with Success, Product, Engineering, and Sales. You’ll guide architecture, configuration, testing, and troubleshooting of multi-system REST API, webhook, SSO, and SFTP integrations.

The role requires 7+ years in related fields, strong technical communication, and the ability to thrive in a fast-paced startup. Boston-based hybrid work schedule is expected.