Senior Insurance Customer Service Rep

Associated Food Stores; Salt Lake City (UT); On-site; USD 52,000 - 78,000; Full time

Job summary

Associated Food Stores is seeking a Senior Insurance Customer Service Representative in Salt Lake City to oversee property and casualty programs, manage claims, and lead risk management efforts. The role includes training teammates and maintaining strong relationships with clients and carriers.

The ideal candidate will have 3–5 years in commercial insurance, a Property & Casualty license, and experience with insurance proposals and system workflows.

Qualifications

• Minimum 3–5 years of experience in the commercial insurance field.
• Property and Casualty license required.
• On-site attendance required.
• Experience in claims processing, proposal development, and risk management activities.

Responsibilities

• Oversee and manage property and casualty insurance processes, including claims handling, documentation, and data entry.
• Lead risk management activities, including research and assembly of financial loss data and prior insurer information.
• Review insurance coverage, invoices, and loss runs for accuracy, completeness, and compliance.
• Prepare, review, complete, and issue insurance proposals for prospective and current clients.
• Support system maintenance and accurate use of agency systems and processes.
• Provide training and ongoing education on systems, account handling procedures, and customer service standards.
• Guide team members on application setup, policy management, billing processes, and documentation requirements.
• Support preparation of insurance binders, certificates, follow-up processes, and standard agency documentation.
• Respond to customer inquiries related to claims, coverage, and policy services in a timely and professional manner.
• Serve as a resource for resolving complex issues and ensuring consistent service delivery.
• Perform other duties and responsibilities as assigned.

Skills

Insurance concepts

Risk management

Customer service

Team leadership

Communication

Data entry

Agency systems

Billing software

CRM software

Education

Associate degree

Tools

Agency systems

Billing software

CRM software

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Senior Insurance Customer Service Representative is responsible for overseeing the administration of property and casualty insurance programs, including claims management, risk analysis, and policy servicing. This position leads core claims, proposal, and risk management processes while ensuring accuracy, compliance, and quality service. The role also serves as a subject matter resource by supporting training, guiding team members, and maintaining effective relationships with internal and external stakeholders.

• Oversee and manage property and casualty insurance processes, including claims handling, documentation, and data entry
• Lead risk management activities, including research and assembly of financial loss data and prior insurer information
• Review insurance coverage, invoices, and loss runs for accuracy, completeness, and compliance
• Prepare, review, complete, and issue insurance proposals for prospective and current clients
• Support system maintenance and accurate use of agency systems and processes
• Provide training and ongoing education on systems, account handling procedures, and customer service standards
• Guide team members on application setup, policy management, billing processes, and documentation requirements
• Support preparation of insurance binders, certificates, follow-up processes, and standard agency documentation
• Respond to customer inquiries related to claims, coverage, and policy services in a timely and professional manner
• Serve as a resource for resolving complex issues and ensuring consistent service delivery
• Perform other duties and responsibilities as assigned

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs):

• Strong understanding of property and casualty insurance concepts, underwriting practices, and risk management principles
• Ability to analyze risk, interpret loss data, and develop comprehensive insurance proposals
• Knowledge of insurance systems, account management processes, and regulatory requirements
• Strong leadership and training skills with the ability to guide and develop team members
• Ability to communicate clearly and professionally with clients, carriers, and internal teams

• Strong organizational skills with the ability to manage multiple priorities and deadlines
• High attention to detail and accuracy in documentation and data management
• Intermediate to advanced proficiency in Microsoft Office applications and related systems
• Strong problem-solving and decision-making skills
• Ability to maintain confidentiality and handle sensitive information appropriately

POSITION REQUIREMENTS:

• High school diploma or equivalent required
• Associate degree preferred
• Minimum three to five years of experience in the commercial insurance field required
• Property and Casualty license required
• Health and Disability license preferred
• Demonstrated experience in claims processing, proposal development, and risk management activities
• Experience training or supporting team members preferred
• Intermediate accounting knowledge and understanding of financial data required
• Regular on-site attendance required
• Equivalent combinations of education and relevant work experience will be considered

*This list of duties, responsibilities and position requirements is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary.*

Physical Requirements:

Regularly performs prolonged sitting, repetitive motions, typing, operating a computer mouse, using hands and fingers, grasping, speaking, and listening. Occasionally stands, walks, bends, reaches, pushes or pulls, carries, drives a motorized vehicle, and lifts less than 25 lbs. while performing all functions as set forth.

*Associated Food Stores is an equal o portunity employer. We prohibit unlawful discrimination against applicants or employees on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state or local laws.*