Senior Insurance Business Analyst / Delivery Lead

1208 FSG - Cybertek Corp.; Texas; Híbrido; USD 84.000 - 157.000; Tempo integral

Benefícios oferecidos por esta vaga

Health, dental, and vision insurance

Employee wellness programs

Life and disability insurance

Retirement savings plan

Paid holidays and paid time off

Resumo da vaga

DXC Technology seeks a Senior Insurance Business Analyst / Delivery Lead to coordinate delivery across insurance services, ITS, and QA teams. You will translate complex insurance requirements into actionable work items, manage dependencies, and ensure alignment among stakeholders in a fast-paced delivery environment.

The role emphasizes hands-on leadership and coordination rather than direct people management, with focus on timely delivery and clear communication across time zones and external

Qualificações

• Ten-plus years in roles touching insurance business analysis or QA.
• Strong understanding of core insurance processes: policy admin, claims, billing, underwriting, broker ops.
• Experience coordinating delivery across multiple teams and external partners.
• Experience acting as a central SPOC or delivery coordinator in Agile/Scrum.
• Ability to translate business requirements into user stories, tasks and acceptance criteria.
• Hands-on Jira usage for backlog management and tracking across teams.
• Excellent stakeholder management, communication, facilitation, and conflict resolution.
• Ability to collaborate with US-based and offshore teams across time zones.

Responsabilidades

• Act as the primary SPOC across business, ITS, customers, product owners, and distributed teams.
• Translate business requirements into actionable user stories, tasks, and Jira items.
• Coordinate workload across teams and delivery partners with clear priorities and timelines.
• Facilitate collaboration between business, technical, and QA teams to ensure clear deliverables.
• Monitor progress, follow up on work, and ensure commitments are met.
• Identify risks, impediments, and cross-team dependencies and drive resolution.
• Support Agile/Scrum delivery, including coordination with Scrum Masters.
• Coordinate UAT, release readiness, and stakeholder sign-offs.
• Provide accurate status reporting on progress, risks, and decisions to leadership.
• Manage communications with onshore and offshore teams across time zones.
• Support hypercare activities and post-release issue resolution.

Conhecimentos

Insurance domain experience

BA/QA background

Jira backlog management

Stakeholder management

Agile/Scrum delivery coordination

Translate requirements to user stories

Cross-team coordination

Communication and negotiation

Time-zone collaboration

Problem-solving

Ferramentas

Jira

ServiceNow familiarity (CSM/FSO)

Descrição da vaga

Job Description: DXC Technology (NYSE: DXC) helps global organizations operate and modernize their mission-critical systems and operations. Through our expertise across applications, analytics, engineering, security, cloud, and IT outsourcing, we help clients improve performance, competitiveness, and customer experience. Our DXC Assure Smart Apps solutions leverage the ServiceNow platform to modernize and automate enterprise workflows for the insurance industry, delivering digital transformation solutions that improve service delivery, enhance customer experience, and drive operational efficiency. We are seeking an experienced Senior Insurance Business Analyst / Delivery Lead to support our DXC Assure Smart Apps organization. This role combines strong insurance domain expertise with Business Analysis and/or Quality Assurance experience and hands‑on delivery coordination. The successful candidate will serve as a central point of contact (SPOC) across business stakeholders, customers, product owners, architects, and distributed development and QA teams. The role requires someone who understands insurance business processes and can translate business requirements into clearly defined work items, coordinate workload distribution, manage dependencies, and ensure alignment across multiple teams and stakeholders. This is a hands‑on leadership and coordination position, not a traditional people management role. The individual will work closely with internal teams, customers, and external delivery partners to maintain delivery momentum, manage priorities, and ensure transparency throughout the project lifecycle.

Key Responsibilities

• Act as the primary point of contact across Business Process Services (BPS), Insurance Technology and Solutions (ITS), customers, product owners, and distributed development and QA teams.
• Understand insurance business requirements and translate them into actionable user stories, tasks, acceptance criteria, and Jira work items.
• Coordinate and distribute workload across multiple teams and delivery partners, ensuring priorities, responsibilities, and timelines are clearly understood.
• Facilitate collaboration between business stakeholders, technical teams, and QA to ensure requirements are accurately understood and translated into deliverables.
• Coordinate day‑to‑day delivery activities, monitor progress, and follow up on assigned work to ensure commitments are met.
• Identify, track, and drive resolution of risks, impediments, issues, and cross‑team dependencies.
• Support Agile/Scrum delivery activities, working closely with Scrum Masters and delivery teams to maintain alignment and execution.
• Coordinate UAT activities, release readiness, business validation, and stakeholder sign‑offs.
• Provide accurate and timely status reporting to leadership and stakeholders, highlighting progress, risks, dependencies, and key decisions.
• Manage stakeholder communication and expectations across onshore and offshore teams, ensuring effective collaboration across time zones.
• Support hypercare activities and coordinate issue resolution following releases when required.

Required Skills & Experience

• 10–12 years of overall professional experience, with a strong background in the insurance industry.
• Previous experience in Insurance Business Analysis and/or Quality Assurance (BA or QA background).
• Strong understanding of insurance business processes, including policy administration and servicing, claims, billing, underwriting, broker operations, and customer servicing.
• Experience coordinating delivery across multiple teams, stakeholders, and external partners.
• Previous experience acting as a central point of contact (SPOC), delivery coordinator, or team lead in an Agile/Scrum environment.
• Ability to translate business requirements into user stories, actionable tasks, acceptance criteria, and Jira work items.
• Hands‑on, day‑to‑day experience using Jira for backlog management, work tracking, and delivery coordination.
• Experience coordinating workload distribution, monitoring execution, and managing dependencies across teams.Strong stakeholder management, communication, facilitation, negotiation, and conflict‑resolution skills.
• Excellent organizational, analytical, and problem‑solving abilities, with the capacity to manage multiple priorities.
• Ability to collaborate effectively with US‑based stakeholders and offshore delivery teams across different time zones.

Nice to Have

• Previous experience in a delivery lead, engagement lead, or coordination role within the insurance industry.
• Exposure to insurance technology platforms and digital transformation initiatives.
• Familiarity with ServiceNow, particularly Customer Service Management (CSM), Financial Services Operations (FSO), or insurance‑related workflows.
• Experience working with distributed teams and multiple external vendors or staffing partners.

Leadership Expectations

Provide delivery leadership and coordination without requiring direct people management responsibilities. Build strong working relationships across business, technical, and QA teams. Take ownership of communication, follow‑through, and delivery transparency. Proactively identify gaps and drive alignment to keep teams focused on shared priorities.

Compensation

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job‑related knowledge, skills, competencies, as well as contract‑specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $84,400 - $156,800.

Full‑time hires are eligible to participate in the DXC benefit program.

Benefits

• health, dental, and vision insurance coverage
• employee wellness
• life and disability insurance
• a retirement savings plan, paid holidays, paid time off

Company Culture

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry‑Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.