Senior Insurance Accounts & Billing Specialist

Fortegra; Jacksonville (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Full benefits

Paid time off

Job summary

Fortegra is seeking an Account Service Representative to manage the lifecycle of new business processing and account servicing across multiple platforms. You will handle premium and claims bordereaux, reconcile balances, and provide high-quality service to insureds, agents, and internal teams in a fast-paced environment.

You will review error reports, adjust coverage details as needed, and process endorsements or denials within policy limits, while maintaining SLA-driven performance and accurate

Qualifications

• Proven experience in account management, A/R, and premium/claims processing.
• Strong data analysis and reporting skills.
• Proficient in Excel; able to work with large data sets.

Responsibilities

• Review and analyze error reports to ensure eligibility and accuracy of certificates and records.
• Adjust coverage and eligibility details to maintain policy accuracy.
• Process endorsements or denials within master policy limits.
• Communicate proactively with agents, accounts, and customers to resolve issues.
• Calculate premiums and verify rates align with pricing standards.

Skills

Customer service

Data analysis

Excel

Accounts receivable

Premium processing

Tools

Oracle

ERP systems

Job description

Fortegra is seeking an Account Service Representative to manage the lifecycle of new business processing and account servicing across multiple platforms. You will handle premium and claims bordereaux, reconcile balances, and provide high-quality service to insureds, agents, and internal teams in a fast-paced environment.

You will review error reports, adjust coverage details as needed, and process endorsements or denials within policy limits, while maintaining SLA-driven performance and accurate