Senior Insurance Account Manager - Remote Leadership

Insurance Office of America; Marlton (NJ); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Job summary

Insurance Office of America is seeking a Senior Account Manager for Commercial Lines to manage a book of business, support retention, and coordinate day-to-day account activities. The role emphasizes technical competence, leadership of the management team, and proactive client service across policy administration, billing, claims, and renewals.

The candidate should have 5+ years of account management or 7+ years in insurance, with active licensing and CIC preferred, and strong MS Office skills.

Qualifications

• 5+ years of account management experience, or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• MS Office proficiency (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Maintain a high degree of technical competence and industry expertise.
• Direct daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor activity/suspense to ensure timely completion.
• Communicate workload status and issues with the account team.
• Deliver excellent service and respond quickly to requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Account management

Analytical thinking

Problem-solving

Communication

MS Office

Education

High School Diploma

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking a Senior Account Manager for Commercial Lines to manage a book of business, support retention, and coordinate day-to-day account activities. The role emphasizes technical competence, leadership of the management team, and proactive client service across policy administration, billing, claims, and renewals.

The candidate should have 5+ years of account management or 7+ years in insurance, with active licensing and CIC preferred, and strong MS Office skills.