Senior Instructional Designer

Itron, Inc.; Raleigh (NC); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Itron, Inc. is seeking a Senior Instructional Designer to architect product-focused training for internal staff and external customers in utilities. The role emphasizes AI-assisted content creation, eLearning development, and video training across electric, water, and gas sectors.

You will translate complex product knowledge into accessible, engaging learning, collaborate with SMEs, and ensure WCAG accessibility. This is a fast-paced, impact-driven position with scope for innovation.

Qualifications

• 5+ years of experience as an instructional designer.
• 2+ years of eLearning development experience with a portfolio.
• Proficiency with Adobe Captivate and Articulate 360 (Storyline/Rise).
• Experience with SCORM-compliant content and accessibility standards (WCAG/Section 508).
• Ability to manage multiple assignments in a deadline-driven environment.

Responsibilities

• Design learning experiences and products grounded in adult learning principles and established methodologies.
• Develop eLearning content, including advanced actions for Storyline/ Rise and Captivate.
• Interpret storyboards and collaborate to produce clear, engaging content.
• Create and update training materials for electric, water, and gas industries.
• Design and develop video training from scripts and assets.
• Ensure accessibility compliance and publish standards across materials.
• Drive instructional design projects and maintain quality and deadlines.
• Load and manage content in the Learning Management System (Workday Learning).
• Leverage AI-powered tools to accelerate content creation and assessment development.

Skills

AI-powered content creation

Video production

Accessibility design

Adult learning principles

Communication

Project management

Education

Bachelor’s degree in Instructional Design or related field

Advanced degree preferred

Tools

Articulate 360

Adobe Captivate

Video editing software

Screen-casting tools

Job description

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Senior Instructional Designer

The Senior Instructional Design Specialist designs and develops product-focused technical training for Itron’s internal employees and external customers in the electric, water, and gas utility industries. This role partners with subject matter experts and stakeholders to translate complex product knowledge into instructionally sound, accessible, and engaging learning experiences with an emphasis on eLearning and video. Develop product and technical training in response to requests from Product Line Management (PLM) and other stakeholders, translating product knowledge into instructionally sound learning. The Senior Instructional Designer also helps advance the team’s adoption of AI-powered tools to improve quality, scalability, and development efficiency.

Roles & Responsibilities:

• Design learning experiences and products grounded in adult learning principles and established instructional design methodologies (e.g., ADDIE, SAM).
• Develop custom eLearning content, including advanced actions and shared actions, using Articulate 360 (Storyline and Rise) and Adobe Captivate.
• Interpret storyboards and collaborate with the team to create instructionally sound, visually appealing content that conveys complex material clearly.
• Create and update technical and product training materials to support implementations across the electric, water, and gas utility industries.
• Design and develop video training from drafted scripts and key graphic assets.
• Ensure all learning content meets accessibility standards (WCAG / Section 508).
• Create and maintain eLearning templates, style guides, quality processes, and publishing standards that reflect a consistent look and feel across all training materials.
• Drive instructional design projects and deliverables, identifying effective methods to produce accurate, high-quality materials that meet critical deadlines.
• Partner with the team members to gather feedback, encourage continuous improvement, and maintain quality standards.
• Assist with loading and managing content in the Learning Management System (Workday Learning).
• Provide proposed plans and status reports to the manager.
• Leverage AI-powered tools to accelerate instructional design, content creation, assessment development, storyboarding, video production, and learner support.
• Evaluate and recommend emerging AI technologies and innovative learning solutions that improve learning effectiveness, content quality, scalability, and development efficiency while supporting business objectives.
• When appropriate, apply consultative judgment to confirm training is the right solution and suggest alternatives (job aids, documentation, or process improvements) when it is not.

Preferred Skills:

• Experience building SCORM-compliant learning and integrating content with a Learning Management System (Workday Learning preferred).
• Advanced proficiency with Articulate 360 (Storyline and Rise) and Adobe Captivate, including coding/scripting for advanced and shared actions.
• Experience with AI-powered content creation and productivity platforms (e.g., Microsoft Copilot, ChatGPT, Claude, Gemini, Canva AI, Adobe Firefly).
• Experience with video creation and editing tools such as Adobe Premiere Pro, Camtasia, Clipchamp, Vyond, or Descript.
• Experience creating AI-generated videos, voiceovers, visual assets, and interactive learning experiences.
• Familiarity with accessibility standards (WCAG / Section 508) and user experience design.

Qualifications:

• Bachelor’s degree in Instructional Design, related field, or equivalent experience (advanced degree preferred).
• 5+ years of experience as an instructional designer.
• 2+ years of eLearning development experience (a portfolio of work samples will be required).
• Proficiency with Adobe Captivate, Articulate 360, or other screen-casting/authoring tools.
• Working knowledge of adult learning principles and instructional design methodologies.
• Ability to manage multiple assignments in a deadline-driven environment.
• A dependable team player and excellent communicator committed to quality and continuous improvement.

Travel: 1 - 10%

This is a typical office job, with no special physical requirements or unusual work environment.

Benefits Info:

• This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!

Itron is an Equal Opportunity, Affiantitive Action Employer.

Itron is proud to be an Equal Opportunity Employer.

Itron is proud to be an Equal Opportunity Employer.

If you require accommodation to apply for this position, please contact your local recruiting representative at 1-800-635-5461 or email [e-mail].

If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email [e-mail].

Join us as we create a more resourceful world: www.itron.com

Itron is transforming how the world manages energy, water and city services.

Our broad solution portfolio allows our customers to better manage energy and water for a sustainable future.

Our innovative, next-generation utility and smart-city solutions help build resilient communities around the world.

You can build your career here and do work that truly matters.

Learn more about Itron here.

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.