Senior Instructional Designer

Itron, Inc.; North Carolina; Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid work schedule

401k matching

Employee stock purchase program

Paid vacation

Health and wellbeing programs

Job summary

Itron, Inc. is seeking a Senior Instructional Designer to craft product-focused technical training for internal staff and external customers across electric, water, and gas utilities.

You will turn complex product knowledge into engaging, accessible learning, with emphasis on eLearning and video, while collaborating with SMEs and stakeholders. You will drive development using AI-powered tools to improve quality, scalability, and efficiency.

Qualifications

• Bachelor’s degree in Instructional Design or related field; advanced degree preferred.
• 5+ years of instructional design experience.
• 2+ years in eLearning development with portfolio available.
• Proficiency with Articulate 360 and Adobe Captivate.
• Familiarity with adult learning principles and ADDIE/SAM models.
• Ability to manage multiple deadlines and communicate effectively.

Responsibilities

• Design learning experiences grounded in adult learning principles and established methodologies (ADDIE, SAM).
• Develop eLearning content using Articulate 360 and Adobe Captivate.
• Translate technical material into accessible, engaging learning experiences.
• Create video training from scripts and graphics assets.
• Ensure accessibility standards (WCAG/Section 508) are met.
• Maintain templates, style guides, and publishing standards for consistency.
• Collaborate with SMEs and stakeholders to meet project deadlines.

Skills

Instructional design

Storyboarding

AI-assisted content creation

Video production

SCORM and Workday Learning

Communication

Education

Bachelor’s degree in Instructional Design

Advanced degree preferred

Tools

Articulate 360

Adobe Captivate

Adobe Premiere Pro

Camtasia

Vyond

Descript

Workday Learning

Job description

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
Senior Instructional Designer
The Senior Instructional Design Specialist designs and develops product-focused technical training for Itron’s internal employees and external customers in the electric, water, and gas utility industries. This role partners with subject matter experts and stakeholders to translate complex product knowledge into instructionally sound, accessible, and engaging learning experiences with an emphasis on eLearning and video.
Develop product and technical training in response to requests from Product Line Management (PLM) and other stakeholders, translating product knowledge into instructionally sound learning. The Senior Instructional Designer also helps advance the team’s adoption of AI-powered tools to improve quality, scalability, and development efficiency.
Roles & Responsibilities

• Design learning experiences and products grounded in adult learning principles and established instructional design methodologies (e.g., ADDIE, SAM).
• Develop custom eLearning content, including advanced actions and shared actions, using Articulate 360 (Storyline and Rise) and Adobe Captivate.
• Interpret storyboards and collaborate with the team to create instructionally sound, visually appealing content that conveys complex material clearly.
• Create and update technical and product training materials to support implementations across the electric, water, and gas utility industries.
• Design and develop video training from drafted scripts and key graphic assets.
• Ensure all learning content meets accessibility standards (WCAG / Section 508).
• Create and maintain eLearning templates, style guides, quality processes, and publishing standards that reflect a consistent look and feel across all training materials.
• Drive instructional design projects and deliverables, identifying effective methods to produce accurate, high-quality materials that meet critical deadlines.
• Partner with the team members to gather feedback, encourage continuous improvement, and maintain quality standards.
• Assist with loading and managing content in the Learning Management System (Workday Learning).
• Provide proposed plans and status reports to the manager.
• Leverage AI-powered tools to accelerate instructional design, content creation, assessment development, storyboarding, video production, and learner support.
• Evaluate and recommend emerging AI technologies and innovative learning solutions that improve learning effectiveness, content quality, scalability, and development efficiency while supporting business objectives.
• When appropriate, apply consultative judgment to confirm training is the right solution and suggest alternatives (job aids, documentation, or process improvements) when it is not.

Preferred Skills

• Experience building SCORM-compliant learning and integrating content with a Learning Management System (Workday Learning preferred).
• Advanced proficiency with Articulate 360 (Storyline and Rise) and Adobe Captivate, including coding/scripting for advanced and shared actions.
• Experience with AI-powered content creation and productivity platforms (e.g., Microsoft Copilot, ChatGPT, Claude, Gemini, Canva AI, Adobe Firefly).
• Experience with video creation and editing tools such as Adobe Premiere Pro, Camtasia, Clipchamp, Vyond, or Descript.
• Experience creating AI-generated videos, voiceovers, visual assets, and interactive learning experiences.
• Familiarity with accessibility standards (WCAG / Section 508) and user experience design.

Qualifications

• Bachelor’s degree in Instructional Design, related field, or equivalent experience (advanced degree preferred).
• 5+ years of experience as an instructional designer.
• 2+ years of eLearning development experience (a portfolio of work samples will be required).
• Proficiency with Adobe Captivate, Articulate 360, or other screen-casting/authoring tools.
• Working knowledge of adult learning principles and instructional design methodologies.
• Ability to manage multiple assignments in a deadline-driven environment.
• A dependable team player and excellent communicator committed to quality and continuous improvement.

Travel: 1 - 10%
Physical Demands: This is a typical office job, with no special physical requirements or unusual work environment.
Benefits Info
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
Itron is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, sex, age, national origin, citizenship, sexual orientation, marital status, pregnancy, medical condition, veteran status, disability, genetic information or other characteristics protected by law. If you require accommodation to apply for this position, please contact your local recruiting representative at 1-800-635-5461 or email [e-mail].
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don\'t perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email [e-mail].
Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com