Senior Instructional Design Project Manager, Frontline Management

American Bankers Association; Washington, Northern (District of Columbia, KY); Hybrid; USD 95,000 - 100,000; Full time

Job summary

The American Bankers Association seeks a Senior Instructional Design Project Manager, Frontline Compliance, to lead the design, development, review and maintenance of a large portfolio of compliance training. This hands-on role supports regulatory credibility and timely delivery of high-quality learning products.

Responsibilities include coordinating annual reviews, updating content with Storyline 360, Rise and Synthesia, and guiding SMEs through design and pilot phases, while driving efficiency

Qualifications

• Bachelor’s degree or equivalent experience.
• 6+ years of experience in instructional design, project management, or compliance training.
• Experience managing high-volume projects in a fast-paced, cross-functional environment.
• Experience with compliance-driven content, regulatory requirements, or training programs.
• Proficiency with learning technologies (e.g., LMS platforms such as Docebo, Cornerstone, BenchPrep).
• Proficiency with rapid eLearning development tools (Storyline 360, Rise, Synthesia).
• Strong project management, organization, and time management skills.
• Excellent written, editing, and interpersonal communication skills.
• Strong analytical and problem-solving abilities with attention to detail.
• Preferred: experience in banking, financial services, or regulatory environments.

Responsibilities

• Coordinate and oversee Frontline Compliance reviews and maintenance for 130+ courses.
• Update content in courses using Storyline 360, Rise, and Synthesia; manage schedules.
• Guide SMEs through design, development, and pilot phases; create briefs and materials.
• Scrutinize content for accuracy and regulatory alignment; escalate issues as needed.
• Improve turnaround times and track performance metrics; support data-driven improvements.
• Collaborate cross-functionally with Product, Marketing, Compliance, Publishing and Learning Tech.

Skills

Project management

Instructional design

Communication skills

Attention to detail

Education

Bachelor’s degree or equivalent experience

Tools

LMS: Docebo

LMS: Cornerstone

LMS: BenchPrep

Storyline 360

Rise

Synthesia

Job description

**Want to work for a great Organization?**The American Bankers Association is the banking industry's champion. Joining ABA makes you part of a team that: • has Extraordinary People - ABA experts are the \"go to\" sources for bankers, policy makers and the media for credible information and insights for the banking industry. • has Unmatched Scope and Scale - ABA's unparalleled information and services keep members current, knowledgeable and prepared. • is Impact-Driven - ABA has a proven record of bringing about positive change for our members and the industry. We take action and achieve results. Plus competitive pay, an outstanding benefits package, a convenient DC location, a professional collegial work environment and an opportunity to work on issues of national significance equals a winning combination!Click Here to review ABA's holistic approach to Benefits and Total Rewards.**Employer of Choice:** ABA is recognized with a *2025* *Great Company Culture Award* and *2025 Great Place to Work* designation!**Job Description:**The **Senior Instructional Design Project Manager, Frontline Compliance** is a hands-on, execution-focused role responsible for the design, development, review, maintenance, and compliance integrity of a large portfolio of compliance training courses.This role plays a critical part in protecting organizational reputation, maintaining regulatory credibility, and accelerating the delivery of high-quality, compliant learning products. The position ensures timely updates, efficient review cycles, and consistent alignment with regulatory requirements.**Key Responsibilities:****Frontline Compliance Review & Maintenance*** Coordinate and execute annual compliance course reviews for approximately 130+ compliance-related courses* Implement content updates and maintenance fixes directly within courses using eLearning authoring tools (Storyline 360, Rise, Synthesia)* Define schedules, track review cycles, document updates, and ensure on-time completion of compliance course updates* Partner with compliance SMEs and stakeholders to resolve issues efficiently**Instructional Design & Project Management*** Manage instructional design projects for Frontline Compliance including design, development, revision, and maintenance* Develop and maintain project plans, timelines, and tracking mechanisms* Provide instructional design guidance to SMEs throughout design, development, and pilot phases* Create product briefs, course descriptions, and supporting materials for marketing and delivery of Frontline courses**Risk Mitigation & Quality Assurance*** Escalate compliance content issues for SME review to minimize regulatory and reputational risk* Serve as a frontline quality control checkpoint to ensure accuracy, consistency, and completeness of content* Ensure all changes are implemented correctly across impacted courses and platforms**Operational Efficiency & Cost Management*** Improve turnaround times for course reviews, fixes, and releases with specific deadlines and guidance for each project* Contribute to data-driven improvements through analysis of participation, performance, feedback on learner experience, and product effectiveness**Collaboration & Continuous Improvement*** Collaborate cross-functionally with Product, Marketing, Compliance, Publishing and Learning Technology teams* Research and identify compliance changes and opportunities to enhance training products and processes**Required Qualifications**Bachelor’s degree in business, instructional design, education, or a related field (or equivalent experience)* 6+ years of experience in instructional design, project management, or compliance training* Demonstrated experience managing high-volume projects in a fast-paced, cross-functional environment* Experience working with compliance-driven content, regulatory requirements, or training programs* Proficiency with learning technologies (e.g., LMS platforms such as Docebo, Cornerstone, BenchPrep)* Proficiency with rapid eLearning development tools (e.g., Storyline 360, Rise, Synthesia)* Strong project management, organization, and time management skills* Excellent written, editing, and interpersonal communication skills* Strong analytical and problem-solving abilities with attention to detail**Preferred Qualifications*** Experience in banking, financial services, or regulatory/compliance environments strongly preferred* Familiarity with financial regulations and periodic compliance review requirements* Experience collaborating with SMEs, instructional designers, and external vendors* Ability to thrive in an execution-focused role with high accountability**Target salary range for the role:**$95,000.00 - $100,000.00**Salary Band Range:**$70,905.00 - $99,300.00 - $127,695.00American Bankers Association (ABA) is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, age, sex, marital status, gender identity, sexual orientation, disability, protected Veteran status, personal appearance, political affiliation, family responsibilities, or any other characteristic protected by applicable law.