Senior Instructional Design Professional

Comcast Resume; Elm (PA); On-site; USD 55,000 - 90,000; Full time

Job summary

Comcast is seeking a Learning Experience Designer to drive the design and delivery of innovative learning experiences aligned with strategic objectives. This role analyzes data to refine educational content and facilitates impactful training, serving as a key resource in fostering a culture of continuous learning.

The role collaborates with subject matter experts, incorporates advanced learning technologies, and leads workshops to deliver content and gather feedback.

Qualifications

• Bachelor's degree or applicable certifications required.
• Relevant work experience is expected.

Responsibilities

• Analyze learner demographics and performance data to tailor learning strategies.
• Evaluate learning solutions' effectiveness through data analysis.
• Collaborate with subject matter experts to ensure content accuracy and relevance.
• Incorporate cutting-edge learning technologies and methodologies.
• Facilitate workshops and training sessions and gather participant feedback.
• Must be able to work nights and weekends as schedule requires.
• Own the customer experience and promote seamless digital touchpoints.
• Engage with Net Promoter System and participate in huddles/callbacks to improve customer outcomes.
• Support a culture of inclusion in how you work and lead.
• Do what's right for customers, investors and communities.

Skills

Agile project management

Business alignment

Collaboration

Content development

Instructional design

Learning analytics

Learning design

Education

Bachelor's degree / certifications

Job description

Job Summary

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. This job independently drives the design and delivery of innovative learning experiences aligned with strategic objectives. It involves analyzing data to refine educational content and facilitating impactful training. The role serves as a key resource in fostering a culture of continuous learning.

Key Responsibilities

• Analyzing learner demographics and performance data to tailor and improve learning strategies and outcomes
• Evaluating learning solutions' effectiveness through data analysis and leveraging findings for continuous improvement
• Collaborating with subject matter experts to ensure instructional content accuracy and relevance
• Incorporating cutting-edge learning technologies and methodologies to enhance the educational experience
• Facilitating workshops and training sessions, leveraging expertise to deliver content and elicit participant feedback
• Must be able to work nights and weekends, variable schedule(s) as necessary.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Agile Project Management, Business Alignment, Collaboration, Content Development, Instructional Design, Learning Analytics, Learning Design

Benefits

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Qualifications

Bachelor's Degree Certifications (if applicable)

Relevant Work Experience

Equal Opportunity

We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.