Senior Inside Sales Representative

S&C Electric; Chicago (IL); Remote; USD 63,000 - 84,000; Full time

Job summary

Join a leading company in the electrical industry as a Senior Inside Sales Representative. In this role, you will manage sales territories, support customers, and ensure smooth operations. The position offers competitive compensation and the chance to make a real impact in a dynamic environment.

Qualifications

• 5+ years customer service experience within a manufacturing company.
• Proficient in computer software systems including MS Office and MS Excel.
• Strong communication and interpersonal skills.

Responsibilities

• Manage assigned territory and support Sales and customers.
• Process and verify accuracy of orders and requests.
• Build customer loyalty through effective communication.

Skills

Customer Service

Communication

Interpersonal Skills

Attention to Detail

Analytical Skills

Technical Capacity

Tools

MS Office

MS Excel

SalesForce

Oracle

Job description

As an S&C Electric team member, you’ll work on projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We’re big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively.

Hours

• 8:00 am – 5:00 pm (Mon-Fri) Remote

Compensation

At S&C, we are dedicated to providing competitive and equitable compensation for all our team members, and we are committed to transparency in our pay practices. The estimated annual base salary range for this position in the United States is $63,250 - $83,835.40. Individual pay within this salary range is determined by several compensable factors, including performance, knowledge, job-related skills and experience, and relevant education or training. This role is also eligible for S&C’s annual incentive plan (AIP), subject to eligibility criteria.

Join Our Team as a Senior Inside Sales Representative!

Are you passionate about sales? As a Senior Inside Sales Representative, you’ll be crucial in ensuring smooth operations and supporting our diverse team. In this role, the Inside Sales Representative will support our external sales force and customers in one or more sales territories. S&C Sales territories are established areas with dedicated Salespeople or Manufacturer Representatives. The Inside Sales Representative and Territory Manager/Sales Rep partner together in their assigned territories to build solid customer relationships. Our superior customer service levels play a significant factor in our customer's decision to continue to purchase products and services from S&C. The Inside Sales Representative's ability to be efficient and productive in a high volume, fast-paced, detailed orientated environment is paramount.

Key Responsibilities:

• Manage assigned territory(ies) and provide support to Sales and customers for various inquiries, general product, order, process questions.
• Review drawings, Specification Bulletins, and other resources to help troubleshoot routine requests or problems with customer orders, customer accounts, and other related issues
• Process and verify the accuracy of literature requests, quotation requests, sales orders, credits, debits, and returns.
• Negotiating shipment schedules and expedites.
• Use various Microsoft apps, SalesForce, and Oracle to process requests
• Identify where improvement is needed in sales processes and make suggestions for improvements
• Working to build customer loyalty based on helpful and responsive communication.
• Maintain general working knowledge of S&C products and services.

What you’ll Need To Succeed:

• 5+ years customer service experience within a Manufacturing type company
• Proficient in computer software systems including MS Office and MS Excel
• Working knowledge of Oracle and SalesForce
• Strong communication and interpersonal skills and dedication to customer satisfaction
• Strong attention to detail and analytical skills
• Strong technical capacity
• Ability to communicate and work cooperatively with all levels within the organization.

Preferred:

• Basic knowledge of low to medium-voltage electricity

S&C Electric is committed to equal-opportunity employment. All employees and applicants will be considered without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at [e-mail].

No fixed deadline
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