Senior Inside Sales & Partner Success Specialist

WIKA Group; Pasadena (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Work-life integration

Mobile working

Flexible working hours

Pension scheme

Good development opportunities

Employee discounts

Attractive remuneration system

Health initiatives

Job summary

A leading industrial solutions provider in Texas seeks a Senior Subject Matter Expert to enhance customer relationships and oversee training programs. You will lead initiatives to improve service levels and integrate technical solutions for complex customer inquiries. The ideal candidate has a Bachelor's degree and 5-7 years in Customer Service or Account Management. Benefits include flexible working hours and development opportunities.

Qualifications

• 5-7 years experience in Customer Service, Account Management, or Inside Sales.
• Proficient in complex customer drawings interpretation.
• Strong technical information processing skills.

Responsibilities

• Deliver service excellence to customers, upholding professionalism.
• Lead customer visits and coordinate with departments.
• Manage corrective actions from customer feedback.
• Design training programs for inside sales.

Skills

Customer Service

Account Management

Technical Understanding

Communication Skills

Microsoft Office365

Microsoft Dynamics ERP

Education

Bachelor’s degree in Business or Technical field

Tools

Microsoft Office365 Suite

Microsoft Dynamics ERP

Job description

A leading industrial solutions provider in Texas seeks a Senior Subject Matter Expert to enhance customer relationships and oversee training programs. You will lead initiatives to improve service levels and integrate technical solutions for complex customer inquiries. The ideal candidate has a Bachelor's degree and 5-7 years in Customer Service or Account Management. Benefits include flexible working hours and development opportunities.