Senior Inside Account Manager

AWC, Inc.; Baton Rouge, Northern (LA, KY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

ESOP

Competitive pay

Medical, Dental and Vision Insurance

Employer Paid Life Insurance

Paid Time Off and Holidays

Job summary

AWC, Inc. is seeking a Senior Inside Account Manager to lead the Valve Inside Sales team, directing daily activities, coaching, and strategy to drive exceptional customer service and profitable growth.

You will partner with leadership, Technical Account Managers, Product Specialists, Project Managers, and Operations to set priorities, improve quoting accuracy, and advance commercial negotiations while delivering outstanding customer experiences.

Qualifications

• Bachelor's degree in Engineering, Business, Industrial Technology, or related technical discipline.
• 5+ years of industrial automation, controls, instrumentation, or process technology sales experience.
• Proven leadership, supervisory, or team leadership experience.
• Experience with CRM systems, ERP platforms, and sales analytics.
• Willingness to provide occasional after-hours or weekend customer support when required.

Responsibilities

• Lead day-to-day operations of the Valve Shop Inside Account Management team.
• Develop customer relationships and manage key accounts for growth.
• Lead pricing strategies, quote reviews, and commercial negotiations for high-value opportunities.
• Oversee RFQ and Purchase Order processing to ensure accuracy and timely execution.
• Collaborate with Product Managers, Engineering, Project Management, Operations, and Supply Chain to deliver complete customer solutions.

Skills

Leadership

Coaching

Customer service

Communication

Organization

Time management

Cross-functional collaboration

Problem solving

Commercial acumen

Account management

Education

Bachelor's degree in Engineering, Business, Industrial Technology, or related technical discipline

Tools

CRM systems

ERP platforms

Sales analytics

Job description

We're seeking driven, curious people who bring energy to what they do and see challenges as opportunities to learn and improve. Our team of co-owners values enthusiasm, creativity, and a growth mindset, and we're committed to putting those qualities to work on solutions that matter. If you're ready to grow and make an impact, we'd love to be on your team.

The Senior Inside Account Manager serves as the operational leader for the Valve Inside Sales team. This role is responsible for providing daily leadership, coaching, and direction to Inside Account Managers while ensuring exceptional customer service, operational execution, and profitable sales growth.

Working closely with Leadership, Technical Account Managers, Product Specialists, Project Managers, and Operations, this position establishes priorities, develops team capabilities, improves sales processes, and helps drive strategic initiatives across the business.

In addition to leadership responsibilities, the Senior Inside Account Manager will manage key customer relationships, support complex quotations and negotiations, and ensure the team consistently delivers an outstanding customer experience.

How you'll make an impact:

Leadership & Team Development

• Provide day-to-day leadership, coaching, and mentorship to the Valve Shop Inside Account Management team
• Foster a collaborative, customer-focused culture that reflects AWC's Winning Together philosophy
• Assist with onboarding, training, and professional development of new Inside Account Managers
• Conduct regular coaching sessions focused on customer engagement, technical knowledge, quoting accuracy, and sales effectiveness.
• Monitor team workload and prioritize resources to meet customer commitments
• Identify opportunities to improve team efficiency, communication, and overall performance
• Partner with Management on employee development, succession planning, and performance management initiatives.
• Develop, maintain, and grow strategic customer relationships
• Serve as the escalation point for complex customer opportunities and service issues
• Lead pricing strategies, quote reviews, and commercial negotiations for high-value opportunities
• Review and approve complex quotations while ensuring margin objectives are achieved
• Support Technical Account Managers in developing account strategies and customer growth plans
• Analyze customer purchasing trends and identify opportunities for increased market share
• Assist with forecasting, pipeline management, and sales planning

Operational Excellence

• Oversee RFQ and Purchase Order processing to ensure accuracy and timely execution
• Ensure quote follow-up activities are completed consistently across the team
• Partner with Purchasing, Operations, and Project Management to expedite critical customer orders
• Improve internal workflows that increase responsiveness, efficiency, and customer satisfaction
• Develop and implement best practices for quoting, order management, and customer communications
• Utilize sales metrics and reporting to monitor team performance and identify improvement opportunities

Cross-Functional Collaboration

• Work closely with Product Managers, Engineering, Project Management, Operations, and Supply Chain to deliver complete customer solutions
• Support strategic initiatives that improve customer experience and operational efficiency
• Assist leadership with continuous improvement initiatives and process standardization
• Promote collaboration across all AWC business units

Skills you'll need:

• Demonstrated success in industrial inside sales or account management
• Proven ability to lead, mentor, or supervise sales or customer service professionals
• Excellent communication and interpersonal abilities
• Strong organizational and time management skills
• High level of accountability and ownership
• Ability to prioritize multiple projects in a fast-paced environment
• Strong commercial acumen and problem-solving skills
• Commitment to delivering exceptional customer service
• Ability to work effectively with cross-functional teams
• Willingness to provide occasional after-hours or weekend customer support when required.

Here's what will set you apart:

• Bachelor's degree in Engineering, Business, Industrial Technology, or related technical discipline
• 5+ years of industrial automation, controls, instrumentation, or process technology sales experience
• Previous leadership, supervisory, or team lead experience
• Working knowledge of industrial automation products including:
• Sensors
• Process Instrumentation
• Control Valves
• Actuators
• Safety Systems
• Experience with manufacturing, OEM, process automation, or industrial end-user markets
• Experience with CRM systems, ERP platforms, and sales analytics

The Rewards:

• Employee Stock Ownership Plan (ESOP)
• Competitive Pay
• Medical, Dental and Vision Insurance Package
• Employer Paid Life Insurance
• Paid Time Off and Holiday Pay

About AWC

As employee co-owners, we're driven to do more than complete tasks; we build fulfilling careers by challenging assumptions and continually raising the bar. We embrace creative, innovative approaches to deepen our expertise and deliver real value to our customers.

We partner strategically with many of the world's most recognized technology brands to help engineering, reliability, and maintenance teams solve complex problems. As experts in our partners' technologies, we're equipped to properly size, select, configure, and support the right solutions. Our goal is simple: combine caring, knowledgeable people with innovative technologies to help our customers succeed.

How We Win Together

We are committed to solving customer problems and welcome team members that want to be the trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people like you are safe to pursue your passions, to learn, to serve, and to share in the rewards from our combined efforts, then we are winning together.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.