Inside Account Manager

AWC, Inc.; Savannah (GA); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

ESOP

Competitive pay

Medical, Dental and Vision Insurance

Employer Paid Life Insurance

Paid Time Off and Holidays

Job summary

AWC, Inc. is seeking an Inside Account Manager in Savannah, GA to manage daily customer relationships and grow the business alongside Outside Account Managers.

You will assist in RFQ/PO handling, manage customer requirements, and forecast sales while supporting project teams across manufacturing industries. The role emphasizes strong communication, teamwork, and the ability to work with engineering and operations to improve margins and customer satisfaction.

Qualifications

• 4-year bachelor’s degree / 2-year technical degree (engineering preferred).
• 2-5 years of industry experience.
• Base knowledge of Electrical and Automation products, including PLCs, IOs, Safety Devices, Enclosures, Motor Starters, VFDs, Pneumatics, Sensors, Panelboards.

Responsibilities

• Build, develop, and retain customers to support a high-performing sales team and ensure account succession.
• Acknowledge & process RFQs and Purchase Orders.
• Establish and manage customer requirements, including follow-ups and expediting POS.
• Direct sales forecasting, analyze account data, promote sales.
• Coordinate with Outside Account Managers and Project Managers on profit, inventory, and pricing for key accounts.
• Review processes to ensure quality standards are followed and suggest improvements.
• Find creative options to close orders at higher margins.
• Provide inside technical knowledge and conversion support for the Technical Account Manager.

Skills

Team player

Communication skills

Cross-functional work

Sense of urgency

On-call availability

MS Office proficiency

Electrical/Automation familiarity

Education

Bachelor's degree

Technical degree

Tools

PLC knowledge

Electrical panels

Job description

We are seeking individuals with boundless energy, unwavering persistence, and an appetite for learning. We value individuals who approach challenges with enthusiasm and creativity. If you're ready to embark on a journey of continuous growth and contribute to meaningful solutions, we want you on our team.

As an Inside Account Manager, you will have direct and daily contact with our customers and develop relationships to grow our business. Success is measured by meeting sales objectives while exceeding customer requirements as you work with Outside Account Managers to improve your skills, expertise, and career development opportunities across the industry. Endless opportunities await to learn and contribute across diverse and exciting aspects of manufacturing, with new experiences every day.

Some example clients where we apply our talents are:

• Helping a major Aerospace client get to Mars faster
• Working with some of the world’s largest internet-based retailers to get the right products to their customers faster
• Providing assistance in automating processes at one of the largest ports on the East Coast
• Ensuring that attractions at major family entertainment venues continue to operate reliably so that families enjoy their hard-earned vacation time together
• Assisting industry-leading battery manufacturers in optimizing manufacturing processes
• Recommending solutions to a world-famous car manufacturer that transforms metal into a fully functional vehicle in 2 days

How you’ll make an impact:

• Responsible for building, developing, and retaining customers to support a high-performing sales team and ensuring account succession.
• Acknowledge & process customer’s Request for Quotes (RFQ) and Purchase Orders (PO)
• Establish and manage customer requirements, including quote follow-ups and proactively expediting purchase orders
• Direct sales forecasting activities, analyze account sales data and promote sales
• Communicate with Outside Account Mangers and Project Managers to establish profit, inventory suggestions, and pricing requirements for key accounts
• Review work processes to ensure that internal and external quality standards are followed and suggest improvements
• Examine ways to offer practical, creative alternatives that increase AWC’s chances of successfully closing orders at higher margins
• Provide inside technical knowledge and conversion assistance in support of Technical Account Manager

Skills you’ll need:

• Must be a team player with the ability to work with cross-functional teams to achieve common goals
• Sense of urgency, high energy with high accountability
• Ability to clearly communicate (verbal and written via phone, e-mail, etc.)
• Willingness to be on call for after-hours & weekend support periodically
• Practical working knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.)
• Basic understanding of electricity, panel design/wiring, manufacturing/OEM experience

Here’s what will set you apart:

• 4-year bachelor’s degree / 2-year technical degree (preferred in an Engineering)
• 2-5 years of industry experience
• Base level knowledge of Electrical and Automation products, including but not limited to PLC’s, IO’s, Safety Devices, Enclosures, Motor Starters, Variable Frequency Drives, Pneumatics, Sensors, Panelboards, etc.

The Rewards:

• Employee Stock Ownership Plan (ESOP)
• Competitive Pay
• Medical, Dental and Vision Insurance Package
• Employer Paid Life Insurance
• Paid Time Off and Holiday Pay

About AWC

As employee-owners, we strive to do more than just complete tasks; we seek to develop fulfilling careers by pushing ourselves and questioning the status quo. We embrace innovative and creative methods to expand our expertise while providing genuine value to our customers and technology partners. We strategically partner with the world’s most-recognized brands to help engineering, reliability, and maintenance teams solve problems effectively. As experts in our partners’ technologies, we are well-equipped to properly size, select, configure, and support each. It is our goal to serve you with the best combination of caring experts and innovative solutions from our partners.

How We Win Together

We are committed to solving customer problems and are looking for team members that want to be a trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people like you are safe to pursue your passions, to learn, to serve, and to share in the rewards from our combined efforts, then we are winning together.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.