Senior Infrastructure Project Engineer

My IT Crew; New York (NY); Hybrid; USD 120,000 - 170,000; Full time

Job summary

My IT Crew seeks a Senior Infrastructure Project Engineer to design, plan, and deliver complex IT projects beyond standard MSP services. You will own project design, timelines, documentation, and budgets, ensuring handoff readiness to the service team.

You will lead onboarding, discovery, and environment assessments, standardize environments, and drive secure, scalable solutions across networking, servers, and cloud migrations.

Qualifications

• Requires leading complex IT projects outside standard managed services.
• Ownership of design, timelines, and budgets for projects.
• Delivers according to best practices and client requirements.
• Owns onboarding until transition to steady-state support.

Responsibilities

• Lead client onboarding, discovery, and environment assessments.
• Standardize client environments to MSP best practices (M365, Azure AD, AD, security, backups, monitoring).
• Ensure environments are fully documented and integrated into internal systems.
• Act as the technical lead through onboarding to steady-state support.
• Design technical solutions meeting client business needs.
• Create scopes of work, estimates, and project work plans.
• Define project phases, tasks, dependencies, resources, and checklists.
• Identify risks and out-of-scope work early.
• Execute projects per plans and standards.
• Track progress, hours, and scope alignment.
• Deliver secure, scalable, and supportable solutions.
• Design and implement network, server, cloud, and migration projects.
• Collaborate across routing, switching, firewalls, VPNs, wireless, and hybrid environments.
• Maintain accurate project documentation, diagrams, and ticket notes.
• Contribute to templates, checklists, and processes.
• Mentor junior engineers and coordinate with Project/Account/Client Success teams.

Skills

Project leadership

Mentoring

Cross-team collaboration

Documentation

Education

Bachelor’s degree or equivalent

Tools

M365

Azure AD

Active Directory

Firewalls

VPNs

Job description

Location: Brooklyn, NY/Remote

Department: Project Team

Reports to: Project Manager

Job Summary:

The Senior Infrastructure Project Engineer is responsible for designing, planning, and delivering complex IT projects that fall outside standard managed services agreements. This role combines strong technical execution with ownership of project design, documentation, timelines, and budgets. The Senior Infrastructure Project Engineer ensures projects are delivered according to best practices, aligned with client requirements, and ready for seamless handoff to the service team.

Key Responsibilities:

Client Onboarding & Discovery

• Lead technical onboarding, discovery, and environment assessments for new clients

• Standardize client environments to MSP best practices (M365, Azure AD, AD, security, backups, monitoring)

• Ensure environments are fully documented and integrated into internal systems
• Act as the technical lead through onboarding until transition to steady-state support

Project Design & Planning

• Design technical solutions that meet client business needs

• Create clear scopes of work, estimates, and project work plans

• Define project phases, tasks, dependencies, resources, and checklists
• Identify risks, dependencies, and out-of-scope work early

Project Implementation

• Execute projects according to approved plans and standards

• Track project progress, hours, and scope alignment

• Identify and escal change order needs when scope changes

• Deliver secure, scalable, and supportable solutions

Network & Infrastructure Engineering

• Design and implement network, server, cloud, and migration projects

• Work across routing, switching, firewalls, VPNs, wireless, and hybrid environments

• Assess existing environments and recommend improvements

Documentation & Standards

• Maintain accurate project documentation, diagrams, and ticket notes

• Ensure documentation is complete and usable for service and support teams

• Contribute to standardized templates, checklists, and project processes

Leadership & Collaboration

• Mentor junior engineers during project work

• Coordinate with Project Managers, Account Managers, and Client Success teams

• Provide feedback on recurring issues and process improvements

What Success Looks Like

Projects are delivered on time, within scope, and aligned with best practices. Clients receive clean, well-documented, and support-ready environments. Work plans are clear, repeatable, and easy to execute. Strong collaboration exists across project, service, and account teams.