Senior Infrastructure Operations Network Support Technician

Volvo Group; Dublin (VA); On-site; USD 96,000 - 119,000; Full time

Benefits offered by this job

Medical, dental & vision

Paid time off

Retirement match

Safety & wellbeing

Volvo University

Work-life programs

Job summary

Volvo Group in Dublin, VA, seeks a Senior Infrastructure Operations Network Support Technician to deliver global network support within a manufacturing environment and to standardize solutions across Volvo Americas. This role sits in the IOS unit of Volvo’s IT Organization and collaborates with regional and global teams.

You will work with Cisco switching/routing, LAN/WAN, and IP telephony, following SOE standards. Strong testing, change management, and project support are essential to succeed.

Qualifications

• 5-10 years of LAN experience and multiple network OS knowledge.
• Bachelor's Degree in Computer Science or equivalent.
• 5-10 years in a matrixed organization.
• Ability to manage multiple priorities in a team.
• Motivated with a strong sense of urgency.
• 5-10 years supporting manufacturing ops in transportation.
• ITIL v4 Foundation is a plus.
• BlueCat certification is a plus.

Responsibilities

• Provide localized time-critical support of a global network in a complex manufacturing environment.
• Maintain standard infrastructure components for our Infrastructure supplier.
• Expert in Cisco switching and routing.
• Expert in Cisco Wired and Wireless LAN equipment.
• Test and analyze network infrastructure components.
• Manage the change process in a production environment.
• Knowledge of IP Telephony and voice/data convergence.
• Provide project implementation support to meet business objectives.
• Support and resolve escalated communications problems.
• Follow guidelines for trouble resolution and effort reporting.
• Assist daily adds, moves, and changes, including cabling and hardware.
• Coordinate network activities within the IOS unit.
• Take ownership to drive resolutions for customer satisfaction.

Skills

LAN technologies

Cisco networking

Wired/Wireless LAN

IP Telephony

Troubleshooting

Project support

Change management

Education

Bachelor's Degree in Computer Science

Tools

Cisco IOS

SOE specs

Network testing tools

Job description

Senior Infrastructure Operations Network Support Technician

Location: Dublin, VA, US, 24084

Position Type: Professional

Permanent/Temporary: Permanent

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next‑gen technologies and the sharpest collaborative teams, then we could be a perfect match.

The Senior Infrastructure Operations Network Support Technician provides network infrastructure support for all areas within the New River Valley (NRV) footprint and acts as a resource for all Volvo Americas sites in network standardization and support. This position occurs as part of the Onsite Americas team, within the Infrastructure and Onsite Services (IOS) unit of Volvo’s Group IT Organization.

The Network Support Technician role is also the local representation of Group IT for specific business distribution centers in this area. In this role it is critical to work together with regional and global colleagues to deliver new and upgraded infrastructure for businesssolutions and the end‑user IT environment. This includes, but is not limited to, hosting platforms (typically x86), Windows OS, LAN (wired and wireless), Windows enterprise client solutions for office and warehouse, personal mobility, and specialized warehouse devices such as bar code scanners, forklift mounted hardware, and specialized printing technology. These technologies are highly standardized in Volvo Group IT business practice and much of the work is conducted according to standard processes and methodologies. Most server and network hardware is configured according to Standard Operating Environment (SOE) specifications, common throughout Volvo’s global network.

Core Responsibilities

• Provide localized time critical support of a global network infrastructure in a complex Manufacturing environment
• Provide support/maintenance of standard infrastructure components on behalf of our Infrastructure supplier
• Expert understanding of Cisco switching and routing.
• Expert in Cisco Wired and Wireless LAN equipment and technologies
• Proficient in complex testing / analysis of all elements of network infrastructure.
• Proficient in managing the change process in a production environment.
• Proficient knowledge of IP Telephony and convergences of technology as related to voice and data communications.
• Provides project implementation support to meet business objectives.
• Provides support and resolution for escalated communications problems.
• Follows company guidelines and procedures for trouble resolution and work effort reporting.
• Assist and implement daily adds, moves, and changes, including cabling infrastructure, and hardware (Racks, WIC’s, Patch Panels, Copper & Fiber Hardware).
• Coordinate network activities within the Onsite Americas team, within the Infrastructure and Onsite Services (IOS) unit of Volvo’s Group IT Organization
• Taking ownership and driving resolutions to ensure customer satisfaction.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

• 5-10 years of experience with LAN technologies, including multiple network operating systems (topologies and Wide Area Networking).
• Bachelor’s Degree inComputer Science, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
• 5-10 years experience working in a highly matrixed organization.
• Ability to work in a team environment managing multiple priorities.
• Motivated with a strong sense of urgency.
• 5-10 years’ experience supporting manufacturing operations in the transportation industry.
• ITIL v4 Foundation is a plus.
• BlueCat (any) certification is a plus

Compensation & Benefits

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $96,000.00 - $118,500.00 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work‑related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Volvo Group Digital Technology & Operations (DTO) is a new division established to integrate the capabilities of VG Digital & IT and VG Connected Solutions to accelerate the digital transformation in Volvo Group. The organizational set up is structured around domains, digital products with functions for digital excellence to deliver outstanding customer experience.

Joining the new DTO division means being part of a fast‑moving digital product‑oriented organization where teams truly own what they build from idea to delivery. In DTO, we work in agile, cross‑functional teams, mastering the latest technology, and creating outstanding digital experiences that make a real difference for our colleagues and Volvo Group customers around the world. We put people first and build our culture on trust, passion, customer success, change, and performance. If you want to grow, collaborate across functions and entities, and help shape the future of digital products within Volvo Group, DTO is a great place to be.

Job Category: Information Technology

Organization: Volvo Group Digital Technology & Operations

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net‑zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.