Onsite IT Manager, Hagerstown

Volvo Group; Hagerstown (MD); On-site; USD 128,000 - 158,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid time off

Retirement matching

Volvo University

Work-life programs

Job summary

Volvo Group Digital Technology & Operations seeks an Onsite IT Manager to lead IT infrastructure and end-user services supporting Powertrain manufacturing in Hagerstown and remanufacturing in Middletown, PA, and Charlotte, NC. This onsite role requires coordinating with global partners and delivering reliable IT services for 24x7 operations.

You will manage the OnSite IT team, drive continuous improvement, and align IT activities with Volvo’s strategic goals.

Qualifications

• 5-10 years of experience in IT infrastructure and end user services, preferably for a global manufacturer.
• Experience managing people preferred. Proven success in developing and coaching people required.
• Bachelor’s degree in information technology or related field is preferred or the equivalent combination of education, training, and experience.

Responsibilities

• Lead and manage the OnSite IT team.
• Prioritize team activities.
• Lead Continuous Improvement efforts.
• Prepare team members for growth.
• Understand and connect Volvo’s strategies to day-to-day performance.
• Establish the OnSite IT Team as a trusted partner in developing all site users IT skills.
• Manage the site IT Infrastructure (Data centers, servers, network, etc.) with a focus on reliability and performance.
• Manage site End User Services and IT equipment along with our partners.
• Manage IT disturbances with a focus on a speedy return to normal operations.
• Participate as member of The wider Hagerstown D&I Team and The OnSite NA Regional Management Team.
• Evaluate technology risks, ensure mitigation plans, and elevate when necessary.
• Manage the site IT infrastructure costs along with our Finance team.

Skills

IT infrastructure

End user services

People management

Education

Bachelor’s degree in information technology or related field

Job description

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

As Volvo aims to go beyond Industry 4.0 and integrate AI systems in the production line to improve our operational efficiency, your primary role will be to work directly with various business teams in the North American factories and our global partners to support onsite IT services. As the Onsite IT Manager, you are responsible for managing IT infrastructure and end user equipment that supports Powertrain manufacturing operations in our Hagerstown facility and remanufacturing facilities in Middletown, PA, and Charlotte, NC.

Responsibilities include:

• Lead and manage the OnSite IT team.
• Prioritize team activities.
• Lead Continuous Improvement efforts.
• Prepare team members for growth.
• Understand and connect Volvo’s strategies to day-to-day performance.
• Establish the OnSite IT Team as a trusted partner in developing all site users IT skills.
• Along with our global teams and partners:
• Manage the site IT Infrastructure (Data centers, servers, network, etc.) with a focus on reliability and performance.
• Manage site End User Services and IT equipment along with our partners.
• Manage IT disturbances with a focus on a speedy return to normal operations. Participate in root cause investigations and apply lessons learned.
• Participate as member of
• The wider Hagerstown D&IT Team.
• The OnSite NA Regional Management Team.
• Evaluate technology risks, ensure that mitigation plans are in place, and elevate when necessary.
• Manage the site IT infrastructure costs along with our Finance team.

Important:

• This is an onsite position and is not eligible for fully remote work. The successful candidate should be comfortable providing leadership and coordination during critical IT events and ensuring appropriate support coverage when business operations require it.
• Given the 24x7 nature of our manufacturing operations, occasional work outside of standard business hours may be required. This may include evenings, weekends, and holidays to support critical incidents, planned maintenance, infrastructure changes, project implementations, or other business-critical activities.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

As a manager, you will work with team members, colleagues and stakeholders to create a trusting environment through consistent delivery and communication. You will apply your unique talents and experiences within Volvo’s global and multi-cultural environment. You will apply your creativity to solve problems and continuously improve yourself, your team, your site and beyond. You will also bring:

• 5-10 years of experience in IT infrastructure and end user services, preferably for a global manufacturer.
• Experience with support and operations for IT infrastructure.
• Experience managing people preferred. Proven success in developing and coaching people required.
• Bachelor’s degree in information technology or related field is preferred or the equivalent combination of education, training, and experience.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $128,300.00 - $158,400.00 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:

Competitive medical, dental and vision insurance.

Generous paid time off.

Competitive matching retirement savings plans.

Working environment where your safety, health and wellbeing come first.

Focus on professional and personal development through Volvo Group University.

Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Volvo Group Digital Technology & Operations (DTO) is a new division. The organizational set up is structured around domains, digital products with functions for digital excellence to deliver outstanding customer experience.

Joining the new DTO division means being part of a fast-moving digital product-oriented organization where teams truly own what they build from idea to delivery. In DTO, we work in agile, cross-functional teams, mastering the latest technology, and creating outstanding digital experiences that make a real difference for our colleagues and Volvo Group customers around the world. We put people first and build our culture on trust, passion, customer success, change, and performance. If you want to grow, collaborate across functions and entities, and help shape the future of digital products within Volvo Group, DTO is a great place to be.

Job Category: Information Technology

Organization: Volvo Group Digital Technology & Operations

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.