Senior Infrastructure Engineer/SRE

Cresta; United States; A distancia; USD 205.000 - 270.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive medical, dental, and vis

Flexible PTO

Paid parental leave

Retirement savings plan

Remote work setup budget

Monthly wellness and communication

In-office meal program and commuter

Descripción de la vacante

Cresta is seeking an experienced DevOps/SRE professional to design, build, and advance our core infrastructure. You will work in a collaborative yet autonomous team, shaping tooling, deployment pipelines, and secure, scalable systems across multi-cloud environments.

You will focus on automating operations and building ML infrastructure for training and deployment on large-scale datasets, leveraging Kubernetes, Terraform, Helm, and GitOps workflows.

Formación

• 5+ years experience in DevOps, Site Reliability Engineering, Production Engineering, or equivalent field.
• Deep proficiency with coding languages such as Golang or Python.
• Deep familiarity with container-related security best practices.
• Production experience with Kubernetes and related tooling (cert-manager, external-dns, Helm, Kustomize).
• Experience with IAC tools like Terraform or CloudFormation.

Responsabilidades

• Develop tooling to improve developer workflows and deployment infrastructure.
• Ensure reliability of multi-cloud Kubernetes clusters and pipelines.
• Implement metrics, logging, analytics, and alerting for performance and security.
• Use infrastructure-as-code for deployment tooling across cloud providers.
• Automate operations and engineering tasks to free up time for high-impact work.
• Build ML infrastructure to support training, testing, and deployment on large datasets.

Conocimientos

Golang

Python

Kubernetes

Security best practices

Helm

Kustomize

Terraform

CloudFormation

GitHub Actions

GitOps (Flux/Argo)

PostgreSQL

AWS

GCP

Azure

Herramientas

Kubernetes

cert-manager

external-dns

Helm

Kustomize

Terraform

CloudFormation

AWS

Google Cloud

Azure

PostgreSQL

Flux

Argo

GitHub Actions

Descripción del empleo

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google’s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the role:

As a member of the infrastructure team you are responsible for designing, building, and advancing our core infrastructure that allows the engineering team to execute quickly, productively, and securely. You will join a collaborative but highly autonomous working environment in which each member has a defined role with clear expectations, as well as the freedom to pursue projects they find interesting.

Responsibilities:

• Developer Toolchain. Partner with engineers to build dev tools that empower developer workflows and deployment infrastructure.
• Ensure reliability of multi-cloud Kubernetes clusters and pipelines.
• Metrics, logging, analytics, and alerting for performance and security across all endpoints and applications.
• Infrastructure-as-code deployment tooling and supporting services on multiple cloud providers.
• Automate operations and engineering. Focus on automation so we can spend energy where it matters.
• Building machine learning infrastructure that enables AI teams to train, test, and deploy on large-scale datasets.

What we are looking for:

• 5+ years experience in DevOps, Site Reliability Engineering, Production Engineering, or equivalent field.
• Deep proficiency with coding languages such as Golang or Python.
• Deep familiarity with container-related security best practices.
• Production experience working with Kubernetes, and a deep understanding of the Kubernetes ecosystem, including popular open-source tooling such as cert-manager or external-dns. Experience with GPU-enabled clusters is a bonus.
• Production experience with Kubernetes templating tools such as Helm or Kustomize.
• Production experience with IAC tools such as Terraform or CloudFormation.
• Production experience working with AWS and services such as IAM, S3, EC2, and EKS.
• Production experience with other cloud providers such as Google Cloud and Azure is a bonus.
• Production experience with database software such as PostgreSQL
• Experience with GitOps tooling such as Flux or Argo.
• Experience with CI/CD such as GitHub Actions.

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta:

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

OTE Range : $205,000–$270,000 + Offers Equity