Forward Deployed Engineer (AI Agent)

Remote; San Francisco (CA); On-site; USD 150,000 - 250,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Flexible PTO

Parental leave

Remote work setup budget

Wellness stipend

Commuter benefits

Job summary

Cresta is hiring for an AI Agent Engineer in San Francisco. You will develop, configure, and deploy AI agents, and integrate them with APIs, databases, and CRMs to enable seamless enterprise workflows.

You’ll optimize performance, gather requirements with customers, and present proofs-of-concept. The role requires strong Python/Golang skills, experience with LLMs, and cloud/DevOps practical knowledge.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 3+ years of experience in software development, AI/ML engineering, or system integration.
• Proficiency in Python and Golang, with the ability to write clean, efficient code.
• Familiarity with AI/ML concepts, LLMs, and prompt engineering techniques are strongly preferred.
• Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG).
• Cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring).
• Hands-on experience with integrating systems via APIs, webhooks, and data pipelines.
• Excellent communication and project management skills.
• Analytical, data-driven decision making to refine solutions.
• Collaborative builder, cross-functional teamwork with PMs and engineers.

Responsibilities

• Develop, configure, and deploy AI agents using Cresta’s AI platform and tools.
• Integrate AI agents with external systems (APIs, databases, CRMs, etc.).
• Optimize agent performance and troubleshoot issues in complex environments.
• Gather requirements from customers and translate them into AI Agent solutions.
• Conduct interactive demos and iteratively refine solutions based on feedback.
• Define project milestones, create implementation plans, and coordinate cross-team execution.
• Collaborate with PMs to define agent goals and product capabilities.
• Provide technical guidance on AI agent adoption, architecture, security, and scalability.

Skills

Python

Golang

LLMs

API integration

CI/CD

Data-driven decisions

Education

Bachelor’s or Master in CS/Engineering

Tools

AWS

GCP

Azure

Docker

Kubernetes

Job description

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable.

What You'll Do :

• AI Agent Development: Develop, configure, and deploy AI agents using Cresta’s AI platform and tools.

• System Integration: Integrate AI agents with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration.

• Performance Optimization: Optimize agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments.

• Requirements Gathering: Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.

• Demos & Iteration: Conduct interactive demos and present compelling proof-of-concepts to customers, proactively gather feedback, and iteratively refine solutions to meet objectives.

• Project Coordination: Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery. Provide a tight feedback loop to our product and engineering teams — identifying gaps, building custom tooling, and influencing the roadmap through real-world deployment learnings.

• Partner Cross-Functionally: Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI.

• Technical Guidance: Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage. Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning.

What We're Looking For :

• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

• Experience: 3+ years of experience in software development, AI/ML engineering, or system integration.

• Programming Skills: Proficiency in Python and Golang, with the ability to write clean, efficient code.

• AI/ML Knowledge: Familiarity with AI/ML concepts. Hands-on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred.

• AI Agent Frameworks: Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferred.

• Cloud & DevOps: Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring).

• Integration Expertise: Hands-on experience with integrating systems via APIs, webhooks, and data pipelines.

• Communication: Excellent communication and project management skills.

• Analytical Approach: Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions.

• Collaborative Builder: You thrive in cross-functional environments, working hand-in-hand with PMs and engineers to turn real customer problems into scalable AI solutions.

Perks & Benefits :

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family

• Flexible PTO to take the time you need, when you need it

• Paid parental leave for all new parents welcoming a new child

• Retirement savings plan to help you plan for the future

• Remote work setup budget to help you create a productive home office

• Monthly wellness and communication stipend to keep you connected and balanced

• In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

Salary Range: $150,000–$250,000 + Offers Equity