Senior Industrial Networking Support Engineer: Escalations

Moxa Inc.; Brea (CA); On-site; USD 81,000 - 122,000; Full time

Benefits offered by this job

Medical PPOs

100% paid maternity and paternity leave

401(k) with employer match

Wellness programs

Volunteer Time Off

Job summary

A global leader in industrial networking is seeking a Senior Technical Support Engineer in Brea, CA. In this role, you'll troubleshoot industrial Ethernet networks and support key customers, working closely with internal teams for practical solutions. The position requires a bachelor's degree and at least five years of relevant experience. You'll manage complex technical issues, provide high-quality support, and contribute to product improvements. This position offers a competitive salary and the opportunity to work with cutting-edge technology in a collaborative environment.

Qualifications

• Minimum of five years of relevant industry experience with Ethernet and IP-based products.
• Proven experience in onsite troubleshooting and relationship management.

Responsibilities

• Serve as the technical owner for complex escalations and drive root cause analysis.
• Provide top-tier customers with high-quality support via various channels.
• Manage support cases and ensure timely resolution.
• Communicate findings to R&D regarding customer concerns.

Skills

Expert-level proficiency in Wireshark

Layer 3 networking

Strong customer focus

Problem-solving abilities

Education

Bachelor's degree in Network Engineering or related field

Tools

Microsoft Office applications

Linux Operating Systems

Job description

A global leader in industrial networking is seeking a Senior Technical Support Engineer in Brea, CA. In this role, you'll troubleshoot industrial Ethernet networks and support key customers, working closely with internal teams for practical solutions. The position requires a bachelor's degree and at least five years of relevant experience. You'll manage complex technical issues, provide high-quality support, and contribute to product improvements. This position offers a competitive salary and the opportunity to work with cutting-edge technology in a collaborative environment.