Senior Incident Commander

SailPoint; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

A leading company in identity security is seeking a Senior Incident Commander to enhance their SaaS infrastructure. The ideal candidate will lead incident management efforts, ensuring product availability while collaborating with various teams. Applicants should have extensive experience in production operations and a strong problem-solving skill set, thriving in fast-paced environments.

Qualifications

• 5+ years in 24x7 production operations, preferably for SaaS.
• 3 to 5 years leading incident response efforts.
• Experience with cloud infrastructures and scripting languages.

Responsibilities

• Automate deployment and incident response.
• Lead resolution of critical incidents promptly.
• Develop incident response plans and conduct training.

Skills

Infrastructure Monitoring

Incident Management

Problem Solving

Strong Communication

Education

Bachelor's degree in Computer Science

Tools

Jira

AWS

Docker

Grafana

Splunk

Prometheus

Confluence

Job description

SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less.

Built on a foundation of AI and ML, our Identity Security Cloud Platform, Atlas delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and changing needs of today’s cloud-oriented, modern enterprise.

The Senior Incident Commander will be a key player on the Infrastructure and Platform Services team servicing the Identity Security Cloud platform. You will proactively work with Engineering, Product, Services, and other functional departments to implement and operate our global customer-facing SaaS infrastructure. The ideal candidate will be a self-starter who enjoys a fast-paced job, thrives on problem solving, and is committed to delivering seamless product availability to large enterprises around the world.

Responsibilities:

Must be willing to be part of an on-call rotation

Automate deployment, monitoring, management and incident response

Develop and improve operational practices and procedures

Lead resolution of critical incidents in a timely manner, using effective communication and problem-solving skills to minimize impact and risk.

Develop and maintain incident response plans, including communication plans, escalation procedures, and crisis management protocols.

Work closely with Engineering, Product and Customer facing leaders & teams to facilitate an Incident and Problem Management program.

Participate in team on-call rotation to run point as an Incident Commander for any incident that arises during your shift.

Oversee blameless post-mortem analysis of incidents, capturing actions items to prevent future issues.

Review incident trends and analyze patterns for review by senior engineering leadership.

Produce and conduct training exercises for engineering teams to learn incident management protocols.

5+ years experience in 24x7 production operations, preferably supporting a highly available environment for a SaaS or cloud service provider

3 to 5 years experience leading incident response efforts

Experience with ticketing systems like Jira, Remedy, or ServiceNow

Experience with cloud infrastructure environments, preferably AWS

Experience with containerization technology, preferably Docker

Experience leading RCA (Root Cause Analysis) / Post Mortems

Experience with Java applications and related J2EE technology stack

Release automation (Jenkins, etc), system administration, system configuration, and system debugging experience

Experience working with tools like Grafana, Splunk, Prometheus, and Confluence

Experience using scripting languages (Ruby, Python, etc), configuration management tools (Chef, Puppet, etc) and command execution frameworks

Strong understanding of system and networking concepts and troubleshooting techniques

Strong interpersonal and teaming skills - ability to set and enforce process and influence engineers who are not direct reports.

Ability to operate in an agile, entrepreneurial start-up environment.

Great communication skills – C1 or better English fluency

Education:

Bachelor's degree in Computer Science or other technical discipline, or equivalent experience, preferred not required

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [e-mail] or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.

About the company

SailPoint provides enterprise identity governance solutions with on-premises and cloud-based identity management software for the most complex challenges.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.