Senior Incident Command & Resilience Leader

DoubleVerify; Northern, New York (KY, NY); Hybrid; USD 140,000 - 200,000; Full time

Job summary

DoubleVerify is seeking a Sr. Incident Manager to own the end-to-end Major Incident Management program.

You will lead the incident lifecycle—from detection and technical mitigation through business impact assessment, stakeholder communication, and post-incident improvement—ensuring rapid, coordinated response across Engineering, Product, Commercial, and Executive teams. This role requires deep technical acumen in distributed systems on cloud platforms, strong executive communication, and a

Qualifications

• 7+ years in technical operations, site reliability engineering, DevOps, or incident management.
• 3+ years in a program management or incident command capacity, with direct experience leading technical incident response.
• Proven track record of managing Sev1/Sev2 incidents in high-availability, customer-facing SaaS or AdTech environments.

Responsibilities

• Incident Command: lead technical and corporate response to major incidents.
• Stakeholder orchestration: mobilize cross-functional teams based on severity and impact.
• Real-time decision making: classify severity and coordinate remediation efforts.
• Communication leadership: provide timely updates to internal stakeholders and executives.

Skills

Incident management

Cross-functional coordination

Executive communication

Crisis management

SRE/DevOps knowledge

Tools

Nagios

Prometheus

Grafana

Datadog

PagerDuty

Job description

DoubleVerify is seeking a Sr. Incident Manager to own the end-to-end Major Incident Management program.

You will lead the incident lifecycle—from detection and technical mitigation through business impact assessment, stakeholder communication, and post-incident improvement—ensuring rapid, coordinated response across Engineering, Product, Commercial, and Executive teams. This role requires deep technical acumen in distributed systems on cloud platforms, strong executive communication, and a