Senior Incident Command Leader & Strategy

DoubleVerify Inc.; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

DoubleVerify Inc. is seeking a Sr. Incident Manager to lead the Major Incident Management program, owning the end-to-end lifecycle from detection to post-incident improvement. You will coordinate across Engineering, Product, Commercial, and Executive teams to minimize customer impact and protect revenue.

The role requires deep technical acumen and business judgment, serving as the single point of accountability during major disruptions and driving continuous process enhancements.

Qualifications

• 7+ years in technical operations, site reliability engineering, DevOps, or incident management roles.
• 3+ years in a program management or incident command capacity, with direct experience leading technical incident response.
• Proven track record of managing Sev1/Sev2 incidents in high-availability, customer-facing SaaS or AdTech environments.
• Experience coordinating cross-functional response teams during business-critical outages.

Responsibilities

• Incident Command: Lead technical and corporate response to Sev1/Sev2/Sev3 incidents, serving as single point of accountability during major disruptions.
• Stakeholder Orchestration: Mobilize cross-functional teams (Engineering, Product, Commercial, QA, TechOps) based on incident severity and business impact using established RACI frameworks.
• Real-Time Decision Making: Make rapid severity classification decisions, approve escalations, and coordinate technical remediation efforts to restore service.
• Communication Leadership: Drive timely, accurate updates to internal stakeholders and executives; coordinate external client/partner communications when business impact warrants.
• Process Ownership & Continuous Improvement: Own and evolve the Major Incident Management (MIM) process, ensuring adherence to defined standards, SLAs, and escalation procedures across all product lines.
• Metrics & Analytics: Track, analyze, and report on incident trends, MTTR, recurring issues, and process effectiveness; present quarterly insights to leadership.
• Retrospective Leadership: Facilitate post-incident reviews within 48 hours of resolution, driving accountability for action items and lessons learned.
• Documentation & Training: Maintain runbooks, response playbooks, and communication templates; train incident managers and technical leads on MIM best practices.

Skills

Incident command

Program management

Cross-functional collaboration

Executive communication

SRE/DevOps

Cloud platforms (GCP/AWS)

Monitoring & observability

SQL & log analysis

Tools

Nagios

Prometheus

Grafana

Datadog

PagerDuty

Glean

ChatOps

Automated runbooks

Job description

DoubleVerify Inc. is seeking a Sr. Incident Manager to lead the Major Incident Management program, owning the end-to-end lifecycle from detection to post-incident improvement. You will coordinate across Engineering, Product, Commercial, and Executive teams to minimize customer impact and protect revenue.

The role requires deep technical acumen and business judgment, serving as the single point of accountability during major disruptions and driving continuous process enhancements.