Senior Incident & Access Management Lead

Wipro Technologies; Davidson (NC); On-site; USD 60,000 - 135,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid time off

Disability insurance

Job summary

Wipro Limited in the United States seeks a senior IT incident management professional to resolve high-priority incidents through advanced troubleshooting, monitor SLA adherence, and analyze performance trends in collaboration with stakeholders.

You will triage tickets, perform root cause analysis, assist with disaster recovery, contribute to knowledge bases, and participate in weekly service reviews to drive transparent, reliable IT operations.

Qualifications

• UAM - User Access Management.
• Experience: 5–8 years.

Responsibilities

• Triaging and resolution of tickets with advanced troubleshooting.
• SLA monitoring and proactive escalation management.
• Analyze system performance data and support capacity planning.
• Propose and implement mitigations with technical teams.
• Perform disaster recovery checks and security drills.
• Prepare performance updates for service reviews with stakeholders.
• Collaborate with teammates to close tickets and requests.
• Update SOPs and knowledge articles for future resolutions.

Skills

UAM

Incident mgmt

Job description

Wipro Limited in the United States seeks a senior IT incident management professional to resolve high-priority incidents through advanced troubleshooting, monitor SLA adherence, and analyze performance trends in collaboration with stakeholders.

You will triage tickets, perform root cause analysis, assist with disaster recovery, contribute to knowledge bases, and participate in weekly service reviews to drive transparent, reliable IT operations.