Senior In-Store Home Solutions Specialist

Wayfair; Columbus (OH); On-site; USD 25,000 - 33,000; Full time

Job summary

Wayfair is seeking an in-store Retail Engagement Associate in Columbus to deliver a premier customer experience. You will engage customers, demonstrate product knowledge, and guide purchases across categories using Wayfair’s digital tools and POS systems. This role offers a fixed entry rate of $21.00 per hour.

Growth opportunities and performance-based increases follow our compensation policy. You will contribute to team success and help build long-term customer relationships in a fast-paced

Qualifications

• 1+ year of experience in retail sales or customer-facing roles.
• Can read and understand English.

Responsibilities

• Lead with Connection: Build authentic relationships by asking thoughtful questions to understand each customer’s needs, preferences, and project goals.
• Guide the Journey: Support customers through the full shopping experience—from inspiration to purchase—reducing friction and creating clarity.
• Always Be Selling (ABS): Approach every interaction as an opportunity to drive sales through personalized recommendations, quote building, and closing the sale.
• Rapport Building & Follow-Through: Build trust that extends beyond a single transaction, supporting customers across their entire home project.

Skills

Customer service

Communication

English language

POS systems

Mobile devices

Tools

POS systems

Mobile devices

Job description

Wayfair is seeking an in-store Retail Engagement Associate in Columbus to deliver a premier customer experience. You will engage customers, demonstrate product knowledge, and guide purchases across categories using Wayfair’s digital tools and POS systems. This role offers a fixed entry rate of $21.00 per hour.

Growth opportunities and performance-based increases follow our compensation policy. You will contribute to team success and help build long-term customer relationships in a fast-paced