Senior Import Operations Lead

Crane Worldwide Logistics LLC; Cerritos (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

136 hours PTO/year (17 days)

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness incentives up to $100/year

Job summary

Crane Worldwide Logistics LLC in Cerritos, CA, is looking for an experienced Import Operations Supervisor to oversee day-to-day import activity and coordinate with brokers, carriers and internal teams to ensure timely clearance and delivery.

The role requires 3+ years in imports, deep knowledge of US customs procedures, and strong Excel skills. You will lead the team, monitor KPIs with Power BI, and drive continuous process improvements while ensuring accuracy and compliance.

Qualifications

• Minimum of 3 years of experience in imports, international logistics, freight forwarding, customs brokerage, or a related field.
• Strong knowledge of U.S. import procedures, customs requirements, and international shipping documentation.
• Experience working with customs brokers, freight forwarders, and ocean and/or air carriers.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple shipments, deadlines, and priorities in a fast-paced environment.
• High attention to detail with a strong focus on accuracy, compliance, and follow-through.
• Proficiency with Microsoft Office applications, particularly Excel.

Responsibilities

• Supervise and coordinate day-to-day import operations, shipment activity, and team workflow.
• Manage the import process from purchase order and shipping documentation through customs clearance and final delivery.
• Review commercial invoices, packing lists, bills of lading, certificates of origin, arrival notices, and other import documentation for accuracy and completeness.
• Coordinate with customs brokers, freight forwarders, carriers, suppliers, customers, and internal teams to support timely clearance and delivery.
• Monitor shipment schedules, arrival dates, customs holds, and potential delays; communicate updates, exceptions, and risks to management and relevant stakeholders.
• Ensure compliance with U.S. Customs and Border Protection requirements, company policies, customer requirements, and applicable import regulations.
• Maintain accurate import records and documentation in accordance with company and regulatory requirements.
• Investigate and resolve shipment discrepancies, customs issues, demurrage, storage charges, delivery delays, and service escalations.
• Track import-related costs and partner with accounting, purchasing, and operations teams to support accurate freight, billing, and costs.
• Build and maintain effective working relationships with suppliers, brokers, freight forwarders, carriers, customers, and logistics partners.
• Train, mentor, coach, and support import/logistics staff to ensure consistent performance and adherence to procedures.
• Identify opportunities to improve import procedures, reduce costs, strengthen compliance, and increase operational efficiency.
• Prepare and maintain reports related to import activity, shipment performance, costs, service levels, and compliance metrics.
• Maintain, monitor, and report daily on key performance indicators (KPIs) related to import operations using Power BI dashboards, including shipment performance, productivity, service levels, compliance, and operational efficiency.
• Perform other related duties as assigned.

Skills

Import operations management

Team leadership

Documentation review

Communication skills

Attention to detail

Excel

Education

Bachelor's degree in supply chain management

Tools

Power BI

ERP

WMS

TMS

Job description

Crane Worldwide Logistics LLC in Cerritos, CA, is looking for an experienced Import Operations Supervisor to oversee day-to-day import activity and coordinate with brokers, carriers and internal teams to ensure timely clearance and delivery.

The role requires 3+ years in imports, deep knowledge of US customs procedures, and strong Excel skills. You will lead the team, monitor KPIs with Power BI, and drive continuous process improvements while ensuring accuracy and compliance.