Senior Implementation Operations Specialist

Keeper Security; Chicago (IL); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401k

PTO

Bonuses

Life Insurance

Disability Insurance

Job summary

Keeper Security in the United States is seeking a Senior Implementation Operations Specialist to optimize the Implementation org. This role will analyze data, drive process improvements, and partner with cross-functional teams to deliver scalable solutions across customer implementations.

You will manage projects from problem identification through delivery, build clear documentation, and train teams on new processes and tools, while maintaining stakeholder communications in a fast-paced

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of progressive experience in operations, implementation, project management, business analysis, or a related role.
• Strong analytical and reporting skills with the ability to translate needs into requirements.
• Experience using Salesforce and Tableau for data-driven decisions.
• Excellent written and verbal communication with cross-functional collaboration.

Responsibilities

• Analyze and validate data from Salesforce, Tableau, and other sources to identify trends and insights.
• Build reports and analyses to support leadership decision-making with clear recommendations.
• Identify and manage operational improvement opportunities from identification to delivery.
• Gather requirements, develop solutions, manage risks, and measure outcomes.
• Maintain project documentation and status updates using Jira and other tools.
• Develop understanding of Keeper’s product suite and implementation processes to identify improvements.
• Design scalable solutions involving tools, automation, reporting, and cross-functional collaboration.
• Define requirements with stakeholders and validate delivered solutions meet needs.
• Create documentation and training materials to promote consistent execution.
• Design and deliver training for new processes and tools, including adoption follow-up.
• Communicate clearly with team members and leadership; escalate risks as needed.
• Participate in special projects to continuously improve efficiency and results.

Skills

Analytical thinking

Data analysis

Project management

Cross-functional collaboration

Stakeholder communication

Salesforce experience

Tableau experience

Advanced Excel/Google Sheets

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Tableau

Google Workspace

Microsoft Office

Excel

Jira

Job description

Keeper is hiring an analytical Senior Implementation Operations Specialist to join our B2B Support team. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help improve the systems, processes, and resources that support successful customer implementations.

About Keeper

Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.

About the Role

As a Senior Implementation Operations Specialist, you will independently identify operational challenges, analyze data, manage improvement projects, and develop scalable solutions for the Implementation organization. You will work closely with Implementation leadership and cross-functional partners to translate complex business needs into clear processes, documentation, training, and measurable improvements. Additionally, the Senior Implementation Operations Specialist will drive initiatives that improve the efficiency, scalability, and maturity of our Implementation organization. This role combines business analysis, project management, process improvement, data validation, stakeholder communication, and training.

Responsibilities

• Analyze and validate data from Salesforce, Tableau, and other sources to identify trends, anomalies, root causes, and operational insights
• Build reports and analyses that support Implementation leadership’s decision-making and provide clear, actionable recommendations
• Identify and manage operational improvement opportunities and strategic initiatives from initial problem identification through delivery
• Gather requirements, develop solutions, manage risks and dependencies, resolve blockers, and measure project outcomes
• Maintain project documentation, status updates, and visibility through Jira and other project management tools
• Develop a strong understanding of Keeper’s product suite and Implementation processes to identify meaningful opportunities for improvement
• Evaluate and improve existing processes while developing scalable solutions involving tools, automation, reporting, and cross-functional collaboration
• Partner with internal stakeholders to define requirements, coordinate solutions, and validate that delivered solutions meet operational needs
• Create clear documentation, process guidance, and supporting resources that promote consistent execution
• Design and deliver training for new processes, tools, and operational changes, including follow‑up to support adoption
• Communicate clearly and professionally with team members, cross‑functional partners, and leadership
• Proactively identify risks, blockers, and opportunities, using sound judgment to determine when escalation is appropriate
• Participate in special projects and continuously evaluate opportunities to improve operational efficiency and results

Requirements

• Bachelor’s degree in a business‑related field or equivalent experience
• 5+ years of progressive experience in operations, implementation, project management, business analysis, or a related role
• Strong critical thinking and analytical skills, including the ability to build, analyze, and validate reports
• Proven ability to translate ambiguous business needs into clear requirements and actionable solutions
• Experience managing projects from problem identification through delivery
• Strong organizational skills, execution, and follow‑through across multiple concurrent initiatives
• Excellent written and verbal communication skills
• Experience facilitating cross‑functional discussions, driving alignment, and managing risks or escalations
• Experience creating process documentation, training materials, and operational resources
• Working knowledge of Salesforce and Tableau or similar business intelligence tools
• Strong computer skills; Google Workspace or Microsoft Office experience strongly preferred
• Strong proficiency with Google Sheets or Excel
• Ability to work effectively in a fast‑paced, deadline‑driven environment
• Ability to work effectively autonomously and as part of a team

Preferred Qualifications

• Experience supporting SaaS implementations, customer onboarding, or professional services
• Experience in SaaS, cybersecurity, technology, or enterprise software
• Experience with process improvement, automation, or operational efficiency initiatives
• Experience working with Jira or other project management tools
• Familiarity with change management and process adoption

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E‑Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Exempt

Keeper Candidate Privacy Notice

This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).

1. Data We Collect

   Information You provide:

   • Contact details, CV/resume, cover letter
   • Employment history, qualifications, work eligibility
   • Application responses and uploaded documents

   Information We generate:

   • Interview notes, assessments, communications
   • Scheduling information

   Information From Others:

   • Recruiter/referral information who submit your profile
   • References (with your consent, before final offer)
   • Public professional profiles
   • Background verification (post offer)

   Voluntary Diversity and Equal Opportunity Information

   • We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements

2. How We Use Your Data

   • Assess your application and suitability
   • Manage interviews and recruitment workflow
   • Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
   • Comply with employment law obligations

3. Legal Basis

   • Legitimate Interests (recruitment management, security and integrity of the hiring process)
   • Contracting steps (for progressed candidates)
   • Legal and regulatory compliance obligations; explicit consent where required

4. Who We Share Information With

   Internal:

   • HR, hiring managers, interviewers*, IT support for system administration

   *Note - diversity and equal opportunity data is not shared with hiring managers.

   Third Parties:

   Service providers who assist with:

   • Applicant tracking, recruitment systems and assessment providers
   • Background verification vendors (post offer)
   • Recruitment agencies (where applicable)
   • Tools to support communication, collaboration and to securely store your data

   Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.

5. International Transfers

   Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.

6. Security

   We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.

7. Retention

   We keep your data for 24 months from your last application activity, then delete or anonymize it.

   Exceptions:

   • You opt into our talent database for further retention by providing consent (extended retention)
   • You're hired (transfers to employee records)

8. Your Rights

   You have the following rights and can contact us at the email below to exercise them:

   • Access, correct, or delete your data, subject to applicable law and retention requirements
   • Object to or restrict processing
   • Withdraw consent (where applicable)
   • Request data portability
   • Lodge a complaint with your data protection authority

   If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.

   When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.

9. Automated Decisions

   Keeper does not make hiring decisions using solely automated processing.

10. Contact

    Candidates can send privacy questions to: [e-mail]