Senior Implementation Manager

CVS Health Corporation; United States; Remote; USD 54,000 - 119,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Retirement savings options

Job summary

CVS Health is seeking an experienced project manager to direct all aspects of self-funded client implementations in healthcare. This role partners with internal and external stakeholders to ensure timely, within-budget delivery and high client satisfaction.

You will develop plans, lead cross-functional teams, manage risks, coach junior staff, and report progress. A bachelor’s degree and strong MS Office and CRM experience are preferred, with a full-time, on-site schedule.

Qualifications

• 5 to 7 years of project management experience in healthcare implementation or related field.
• 5 to 7 years of healthcare client-facing experience including managing client relationships and delivering healthcare products or implementations.
• Strong problem-solving skills to assess risks and drive timely resolutions.
• Proven ability to collaborate across cross-functional teams.
• Experience prioritizing work, managing deadlines, coordinating resources, and delivering business objectives.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Lead planning and execution of key organizational projects aligned with goals, timelines, and budgets.
• Develop project plans, define deliverables and milestones, and assign team members.
• Perform post-mortems to capture lessons learned and drive process improvements.
• Develop change management plans to minimize resistance and ensure adoption.
• Identify risks and issues, formulate mitigation strategies and contingency plans.
• Prepare progress reports highlighting achievements, risks and mitigations.
• Direct multiple projects, adjust priorities, and maintain high attention to detail.
• Coach junior colleagues in project management techniques and responsibilities.

Skills

Project management

Cross-functional collaboration

Healthcare implementation

Problem solving

Budget management

Education

Bachelor's degree

Tools

Excel

Salesforce

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

This is an individual contributor role. Responsible for directing all aspects of customer benefit plan implementation of self- funded new business clients. Partners with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.

What you will do

Under general direction, leads the planning and execution of key organizational projects, ensuring consistent alignment with organizational goals, timelines, and budget constraints.

• Develops project plans and team member assignments, defines specific deliverables and deadlines, and establishes project milestones for the organization.
• Conducts project post-mortems to capture and apply lessons learned to identify areas for improvement and shares process enhancements to optimize project management practices.
• Implements and enforces quality control processes to identify and resolve any deviations or deficiencies.
• Develops change management plans and strategies to minimize resistance and ensure successful adoption.
• Identifies project risks and issues, develops risk mitigation strategies, and establishes contingency plans.
• Prepares and delivers project progress reports, highlighting achievements, risks, and mitigation strategies.
• Directs individuals to manage multiple projects simultaneously, adjust priorities, and meet deadlines while maintaining the highest level of attention to detail.
• Coaches more junior colleagues in current project management techniques, processes, and responsibilities.

Required Qualifications

• 5 to 7 years of experience in project management, healthcare implementation, or a related field.
• 5 to 7 years of healthcare client-facing experience, including direct management of client relationships, issue resolution, and successful delivery of healthcare products, services, or implementation initiatives.
• Strong problem-solving skills with the ability to assess risks, recommend solutions, and drive issues to resolution within established timelines.
• Demonstrated ability to collaborate effectively across cross-functional teams.
• Proven execution and delivery skills, including prioritizing work, managing competing deadlines, coordinating cross-functional resources, and achieving established business objectives.
• Proficiency in Microsoft Office Suite (e.g., Excel, Word, PowerPoint, Outlook).

Preferred Qualifications

• Comprehensive understanding and strong familiarity with Aetna’s organizations representing products, services, administration, operations and systems.
• Working knowledge of Salesforce.
• Education bachelor's degree preferred or a combination of professional work experience and education.

Anticipated Weekly Hours 40

Time Type Full time

Pay Range The typical pay range for this role is: $54,300.00 - $119,340.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/17/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.