Senior Analyst, Project Management

4062 Aetna Resources, LLC; Michigan; Hybrid; USD 47,000 - 122,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a highly organized individual to direct all aspects of Self-funded New Business client implementations. You will partner with stakeholders to identify and resolve critical issues, acting as the single point of contact for implementation and ensuring customer expectations are met or exceeded.

Responsibilities include coordinating deliverables, developing implementation strategy, and driving improvements while navigating performance guarantees and complex client needs.

Qualifications

• 2+ years Project management and Client facing experience.
• Negotiation and conflict resolution skills across various levels of the organization.
• Ability to express complex concepts clearly and concisely.

Responsibilities

• Direct all aspects of self-funded New Business client implementations.
• Coordinate with internal and external stakeholders to address implementation issues.
• Develop and execute implementation strategy aligned with customer expectations.
• Ensure adherence to performance guarantees and drive continuous quality improvement.

Skills

Project management

Client facing

Negotiation

Detail oriented

Clear communication

Education

Associate's degree preferred

High School diploma/GED

Tools

Salesforce

Microsoft Teams

Excel

Outlook

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Responsible for directing all aspects of customer benefit plan implementation of Self‑funded New Business Clients. Partner with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded. Acts as a single point of contact for benefit plan implementation. Mediates and coordinates resolution of all project deliverables and implementation related tasks. Develops and executes implementation strategy consistent with customer expectations. Ensures strategy is administered in accordance with all performance guarantee arrangements. Engages team members to follow through on their responsibilities. Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations. Solicits and assesses internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process.

Required Qualifications

• 2+ years Project management and Client facing experience.
• Negotiation and conflict resolution skills across various levels of the organization.
• Ability to remain flexible yet focused during stressful situations.
• Attention to detail and accuracy while focusing on overall project deliverables.
• Ability to express complex concepts in a clear and concise manner.
• Highly organized and able to quickly prioritize multiple assignments with high quality results.

Preferred Qualifications

• 1+ years Health Plans and Benefits experience
• Salesforce experience.
• Microsoft Teams, Excel, Outlook experience.
• Comprehensive understanding and strong association with Aetna organizations representing products, services, administration, operations and systems.

Education

Associate's degree preferred Education High School diploma/GED and equivalent work experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $46,988.00 - $122,400.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Application Window

We anticipate the application window for this opening will close on: 10/05/2026

Equal Opportunity Statement

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.