Senior Implementation Manager

CVS Health; Raleigh (NC); On-site; USD 54,000 - 119,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Comprehensive benefits package

Job summary

CVS Health is seeking an experienced Project Manager to lead the planning and execution of key healthcare initiatives. This role focuses on delivering projects on time, within budget, and aligned with organizational goals.

Based in Raleigh, NC, you will develop project plans, assign team duties, monitor milestones, and apply lessons learned. Candidates should have 5–7 years in healthcare project management and strong cross-functional collaboration skills.

Qualifications

• 5 to 7 years of experience in project management or healthcare implementation.
• 5 to 7 years of healthcare client-facing experience, including direct management of client relationships, issue resolution, and successful delivery of healthcare products, services, or implementation initiatives.
• Strong problem-solving skills with the ability to assess risks, recommend solutions, and drive issues to resolution within established timelines.
• Proficiency in Microsoft Office Suite (e.g., Excel, Word, PowerPoint, Outlook).

Responsibilities

• Lead planning and execution of key organizational projects within budget.
• Develop project plans, milestones, and deliverables with team assignments.
• Conduct post-mortems to capture lessons learned and apply process improvements.
• Implement and enforce quality control processes to address deviations.
• Develop change management plans to minimize resistance and ensure adoption.
• Identify project risks and mitigation strategies with contingency plans.
• Prepare and deliver progress reports highlighting achievements and risks.
• Direct teams to manage multiple projects and meet deadlines with high attention to detail.
• Coach junior colleagues in current project management techniques.

Skills

Project management

Healthcare implementation

Client relationship management

Risk assessment

Cross-functional collaboration

Microsoft Office

Communication

Education

Bachelor's degree

Tools

Salesforce

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

This is an individual contributor role.

What You Will Do

• Under general direction, leads the planning and execution of key organizational projects, ensuring consistent alignment with organizational goals, timelines, and budget constraints.
• Develops project plans and team member assignments, defines specific deliverables and deadlines, and establishes project milestones for the organization.
• Conducts project post-mortems to capture and apply lessons learned to identify areas for improvement and shares process enhancements to optimize project management practices.
• Implements and enforces quality control processes to identify and resolve any deviations or deficiencies.
• Develops change management plans and strategies to minimize resistance and ensure successful adoption.
• Identifies project risks and issues, develops risk mitigation strategies, and establishes contingency plans.
• Prepares and delivers project progress reports, highlighting achievements, risks, and mitigation strategies.
• Directs individuals to manage multiple projects simultaneously, adjust priorities, and meet deadlines while maintaining the highest level of attention to detail.
• Coaches more junior colleagues in current project management techniques, processes, and responsibilities.

Required Qualifications

• 5 to 7 years of experience in project management, healthcare implementation, or a related field.
• 5 to 7 years of healthcare client-facing experience, including direct management of client relationships, issue resolution, and successful delivery of healthcare products, services, or implementation initiatives.
• Strong problem-solving skills with the ability to assess risks, recommend solutions, and drive issues to resolution within established timelines.
• Demonstrated ability to collaborate effectively across cross-functional teams
• Proven execution and delivery skills, including prioritizing work, managing competing deadlines, coordinating cross-functional resources, and achieving established business objectives.
• Proficiency in Microsoft Office Suite (e.g., Excel, Word, PowerPoint, Outlook).

Preferred Qualifications

• Comprehensive understanding and strong familiarity with Aetna’s organizations representing products, services, administration, operations and systems.
• Working knowledge of Salesforce.

Education

• Bachelor's degree preferred or a combination of professional work experience and education.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

$54,300.00 - $119,340.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/17/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.