Senior Implementation Manager

Mitchell International; Remote; USD 70,000 - 110,000; Full time

Job summary

A leading technology solutions provider is seeking a SmartAdvisor Implementation Manager for full-time remote work across the U.S. In this role, you will lead the implementation of the workers' compensation claims management solution, requiring technical expertise and client relationship skills. The ideal candidate has at least 5 years of experience in implementing software solutions, with strong documentation and communication abilities. Join a team that values innovation and makes a real difference in clients' lives.

Qualifications

• 5+ years of experience implementing enterprise software solutions, preferably in workers' compensation.
• 3+ years of experience with system configuration and testing.
• Strong understanding of data mapping, transformation, and payment processing.

Responsibilities

• Lead implementation projects for SmartAdvisor, meeting client requirements.
• Configure system parameters according to specifications.
• Develop data migration strategies for transitioning clients.

Skills

Implementation of enterprise software solutions

System configuration and integration

Documentation skills

Analytical and problem-solving abilities

Exceptional communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

SQL

API integrations

Job description

Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

Responsibilities

This is a full-time remote position that can be located anywhere in the U.S.

The SmartAdvisor Implementation Manager is responsible for the end-to-end implementation of our industry-leading workers\' compensation claims management solution. This role requires a unique blend of technical expertise and client relationship skills to successfully configure, test, and deploy SmartAdvisor while meeting client requirements and timelines. Additionally, this position will lead the implementation of electronic billing and payment solutions, requiring integration experience and understanding of financial transaction processing.

Key Responsibilities

• Lead comprehensive implementation projects for SmartAdvisor, including requirements gathering, system configuration, testing, and production deployment
• Configure system parameters, rules, workflows, and user roles according to client specifications
• Design and execute test plans to validate system functionality against requirements
• Create and maintain documentation of client-specific configurations
• Develop and implement data migration strategies for transitioning clients from legacy systems
• Provide technical guidance and best practices to clients throughout the implementation lifecycle
• Provide training and knowledge transfer to client administrators
• Facilitate smooth transition from implementation to production support
• Build trusted advisor relationships with key client stakeholders

Electronic Billing & Payment Solutions

• Configure and implement electronic billing interfaces between SmartAdvisor and client systems
• Set up secure payment processing workflows including ACH transfers, virtual card processing, and recurring payment solutions
• Establish file exchange protocols for financial transaction data
• Configure reconciliation processes and reporting mechanisms
• Ensure compliance with financial data security requirements and industry regulations

Qualifications

• Bachelor\'s degree in Computer Science, Information Systems, or related field
• 5+ years of experience implementing enterprise software solutions, preferably in workers\' compensation, insurance, or healthcare industries
• 3+ years of experience with system configuration, integration, and testing
• Demonstrated expertise with electronic payment systems, file-based integrations, and financial data processing
• Strong understanding of data mapping, transformation, and validation techniques
• Experience managing full-lifecycle implementation projects from requirements to deployment
• Excellent documentation skills with attention to detail
• Strong analytical and problem-solving abilities
• Exceptional communication skills, both written and verbal
• Ability to translate technical concepts into business-friendly language
• Experience managing client expectations and building trusted relationships

Preferred Qualifications

• Experience with SmartAdvisor or similar bill review processing platforms
• Knowledge of workers\' compensation claims processing, bill review, or medical management
• Familiarity with banking industry standards for electronic payments (ACH, NACHA)
• Experience with API integrations and secure file transfer protocols
• Understanding of healthcare data security and HIPAA compliance requirements

Technical Competencies

• System configuration and customization, particularly with profile-based systems
• Database concepts and SQL fundamentals
• File format standards (XML, JSON, CSV, EDI)
• Secure file transfer protocols
• Testing methodologies and quality assurance processes
• Data mapping and transformation
• Payment processing workflows
• Financial reconciliation concepts
• Report development and customization
• Understanding of rule-based systems and workflow automation

Personal Attributes

• Detail-oriented with strong organizational skills
• Adaptable to changing priorities and requirements
• Self-motivated with ability to work independently and in team environments
• Customer-focused mindset with commitment to client success
• Resilient under pressure with ability to meet deadlines
• Proactive approach to identifying and resolving issues
• Effective at managing multiple concurrent implementations
• Comfortable operating in ambiguous situations

Salary:

PI282100722