Implementation Specialist

ITS Logistics; Haslet (TX); On-site; USD 31,684 - 34,440; Full time

Job summary

ITS Logistics is seeking an Implementation Specialist to lead successful customer onboarding and system/operational deployments. You will collaborate with WMS teams, manage BRD-driven tasks, and travel to customer campuses as needed to support launches.

The role requires 2+ years of warehouse experience, strong communication, and the ability to work independently in a fast-paced environment. Proficiency with MS Office and multiple WMS applications is preferred.

Qualifications

• 2+ years of warehouse experience.
• Strong communication skills.
• Proficient with MS Office.

Responsibilities

• Lead customer onboarding and system/operational implementations.
• Serve as resource for operations, account management and IT.
• Coordinate with WMS specialists and support basic UAT.
• Facilitate transitions to operations and account teams.
• Travel to client campuses as needed.

Skills

Warehouse experience

MS Office

Communication

WMS

Tools

WMS applications

Job description

About ITS Logistics

Are you ready to build a successful career in a trillion-dollar global industry? ITS Logistics is one of the fastest growing, exciting logistics companies in the United States providing creative supply chain solutions to Fortune 500 companies. With unmatched agility, sense of urgency, and work ethic, ITS commits to a relentless pursuit of excellence and leading from the front to keep the world moving, every day.

What makes us different is our focus on people and culture. We are offering more than just a job, we’re offering career opportunities that you can build your life around. As part of that commitment, we equip our teams with best tools available – including modern AI technology – to help them work smarter, move faster, and focus on high-value work. We need the best talent to continue to invest, grow and win every day and are looking for people with the right mindset – honest, adaptable, and commitment.

When you join our herd, we invest in your personal and professional growth with paid training, providing resources and support to learn everything you need to know about the supply chain industry. We empower you to seize every opportunity and thrive in a fast paced, ever changing environment.

Do you have what it takes?

Position Summary

In this role, you will be responsible for leading successful customer implementations. To be successful in this role, you should have a proven track record of success in operations and excellent communication skills. Successful Implementation Specialists will need to learn and leverage a thorough understanding of the customer onboarding process and be comfortable working independently with minimal direction. We’re looking for a solid player with succession capabilities beyond this role; one with the capacity to engage teams and build followership.

Principle Accountabilities

• Accountable for all tactical aspects of customer onboarding and systems/operational implementations
• Serves as the floor level resource for operations, account management and IT
• Works with WMS specialists and is the primary resource for basic UAT
• Responsible for tactical level assignments defined within Business Requirements Documentation (BRD)
• Helps facilitate the transition of newly launched customers to the operational and account management teams
• Must be willing to travel to any campus for extended periods of time to support new customer onboarding
• Other duties as assigned

Position Requirements

• 2+ years of warehouse experience is a must with experience utilizing multiple WMS applications preferred
• Ability to provide creative solutions to business problems and apply critical thinking skills to analyze and resolve complex problems
• Ability to balance and prioritize multiple assignments at the same time and meet established deadlines
• Ability to develop a business relationship with internal and external customers
• Must be able to work independently and make independent judgments. It is important that the candidate can think strategically and possess analytical skills that will allow him / her to generate, review and analyze various reports and processes.
• Working knowledge and experience of the Supply Chain process and understanding of the receiving and picking process
• Must be available to work flexible hours as needed, including weekends
• Excellent communication skills (verbal and written)
• Proficient with MS Office products (Word, Excel and PowerPoint)

Physical Demands

• Constantly moves about the facility floor; stands and walks on concrete surfaces for 8 to 10 hours per shift.
• Frequently lifts and repositions packages or containers weighing up to 50 lbs. Regularly pushes or pulls rolling carts or manual pallet jacks loaded with inventory.
• Continually reaches, stretches, bends, stoops, kneels, and crouches to access low-level or high-level inventory racking.
• Grasps, manipulates, and handles shipping materials, scanning hardware, and individual products of varying shapes and sizes.
• Performs work in a dynamic warehouse environment subject to seasonal temperature variations, dust, and continuous noise from machinery. Personal Protective Equipment (PPE) such as steel-toed boots and high-visibility vests are strictly required.

FLSA Status: Non-Exempt

ROP: $23 - 25 an hour