Senior Implementation Lead

Origami Risk; United States; Hybrid; USD 105,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Wellness reimbursement

401(k) with company match

Flexible PTO in many states

Job summary

Origami Risk seeks a Senior Implementation Lead to be the primary client contact for active project implementations. You will guide a team, configure the platform, and ensure deliverables meet client requirements within a hybrid work model.

You will drive discovery sessions, maximize platform adoption, and coordinate with account management on pricing for changes. A strong background in professional services and insurance helps ensure client success.

Qualifications

• Bachelor’s Degree in a Computer Science or business-related field.
• JavaScript, XML, SQL experience preferred.
• 8+ years’ experience in a client-facing professional services position.
• Superior communication and presentation skills required.
• Strong interpersonal skills required.

Responsibilities

• Owns the execution and outcomes of the project and its deliverables; accountable for profitability, quality, client satisfaction, standards adherence, and communications.
• Leads discovery sessions for deliverables included in projects.
• Drives adoption of contracted functionality to maximize client value from Origami.
• Assigns deliverables and tasks to team members for project implementations.
• Configures the Origami platform to meet client requirements.
• Follows best practices, uses standard configurations, and designs solutions accordingly.
• Oversees bug-related JIRA tickets identified during implementation.
• Records hours worked per Origami time-entry policy.
• Manages tracking and reporting of project hours and erosion/auditing.
• Ensures timely entry and reporting of all team hours for all projects.
• Identifies potential scope creep and escalates to Project Manager.
• Performs unit testing of assigned deliverables.
• Prepares training materials and conducts user training.
• Identifies potential expanded sales opportunities and coordinates with account management.
• Supports pricing discussions and change orders with client.

Skills

Superior communication

Presentation skills

Interpersonal skills

JavaScript

XML

SQL

Client-facing experience

Insurance industry knowledge

Education

Bachelor’s Degree in Computer Science or business-related field

Job description

The Senior Implementation Lead serves as the primary point of contact for clients in active project implementation, utilizing their deep knowledge of Origami’s product and the insurance industry to efficiently lead a team to implement client business requirements.

Starting base pay for this role is between $105,000 and $135,000. The actual base pay is dependent upon many factors, such as transferable skills, work experience, business needs, training, location, and market demands. The base pay range is subject to change and may be modified in the future. This role will be eligible for a bonus as well as competitive medical, dental, and vision benefits, wellness reimbursement, life insurance, and a 401(k) with company match. We offer vacation and sick leave benefits (under a flexible time off policy in most states).

Responsibilities

• Owns the execution and outcomes of the project and its deliverables. Ultimately accountable for the success of the project (profitability, quality, client satisfaction, standards adherence, content communication).
• Leads discovery sessions for deliverables included in projects.
• Drives adoption of contracted functionality to ensure client is maximizing their usage of and value from Origami.
• For project implementations, assigns deliverables and other tasks to individual team members.
• Configures the Origami platform to meet client requirements.
• Leverages Origami standard configuration where possible and follows established best practices and industry standards when designing, configuring, and consulting on solutions.
• Responsible for the submission, oversight, and communication of client-specific bug related JIRA tickets identified during the implementation.
• Records hours worked in accordance with Origami's time entry policy.
• Manages tracking, erosion, auditing, and reporting of project hours.
• Ensures accurate and timely entry and reporting of all team members' hours worked for all assigned projects.
• During implementation, identifies potential scope creep / out-of-scope work and escalates to Project Manager.
• Performs unit testing of assigned deliverables.
• Prepares training materials and conducts user training.
• Identifies potential expanded sales opportunities during the implementation and notifies / coordinates with account management team on pursuing.
• Supports account management team in presenting and negotiating pricing and Statement of Work for change orders/expanded scope to client.

Qualifications

• Bachelor’s Degree in a Computer Science or business-related field
• JavaScript, XML, SQL experience preferred
• 8+ years’ experience in a client-facing professional services position
• Superior communication and presentation skills required
• Strong interpersonal skills required
• Healthcare or EHS industry experince preferred

Benefits

• Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
• Paid Time Off – Flexible options plus 10 paid company holidays where available**
• All full-time positions are hybrid, with many eligible to be completely remote
• Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
• Generous family leave options—including adoption and foster care placements
• Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
• Retirement Savings – 401(k) with company match up to 4%
• Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications
• Education Assistance Program – to help colleagues pursue industry/role-specific certifications
• Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
• Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage
• Flexible PTO not available in California or the UK

Who We Are

Origami Risk delivers single-platform SaaS solutions that help organizations best navigate the complexities of risk, insurance, compliance, and safety management.

Founded by industry veterans who recognized the need for risk management technology that was more configurable, intuitive, and scalable, Origami continues to add to its innovative product offerings for managing both insurable and uninsurable risk; facilitating compliance; improving safety; and helping insurers, MGAs, TPAs, and brokers provide enhanced services that drive results.

A singular focus on client success underlies Origami’s approach to developing, implementing, and supporting our award-winning software solutions.

Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.

Caution: Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please double-check that any email address from an Origami Risk recruiter ends with origamirisk.com or talent.icims.com . And to confirm the legitimacy of any recruiting communication, feel free to email [e-mail].