Sr. Implementation Engineer

Q2 Software, Inc.; Austin (TX); Hybrid; USD 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

Hybrid Work Opportunities

Flexible Time Off

Career Development & Mentoring

Health & Wellness Benefits

Zusammenfassung

Q2 is seeking a Sr. Implementation Engineer to implement Q2’s eBanking Solutions to align with the business requirements of our customers.

You will be exposed to a highly configurable product on multiple platforms that are configured/engineered differently for each customer. Must be exceptionally detail-oriented, process driven and an energetic self-starter who can work independently and in a group setting.

Qualifikationen

• Bachelor’s Degree in related field and 8+ years of experience.
• Strong MS SQL skills and understanding of DB design/T-SQL.
• Experience with Web Services configuration and deployment.
• VMware experience is valuable.
• Familiarity with Python or other scripting languages.
• Knowledge of iOS and Android platforms is helpful.

Aufgaben

• Partner with clients and internal teams to understand business requirements and direct the configuration duties.
• Develop and perform quality assurance checkpoints within your team to ensure quality and timely delivery.
• Lead training and execution plans to drive business results.
• Monitor key metrics and contribute to strategic improvements.
• Provide Level 2 and 3 support to team members.
• Ensure security, availability, confidentiality, and privacy controls are upheld.
• Collaborate with Development and other teams to ensure client satisfaction and on-time delivery.

Kenntnisse

Troubleshooting

Attention to detail

Teamwork

Communication skills

Training ability

Ausbildung

Bachelor's Degree in related field

Tools

MS SQL

Web Services

VMware

Python

Mobile platforms (iOS/Android)

Jobbeschreibung

Why Join Q2?

As passionate about our people as we are about our mission. Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week featuring learning, community service, and culture-building experiences, we create opportunities to connect, grow, and make an impact.

SUMMARY

Q2 is seeking a Sr. Implementation Engineer to be responsible for implementing Q2’s eBanking Solutions in order to align with the business requirements of our customers. You will be exposed to a highly customizable product on multiple platforms that are configured/engineered differently for each customer. Must be exceptionally detail-oriented, process driven and an energetic self-starter who can work independently and in a group setting. This role will also interface directly with clients to manage questions and issues during a project. This work is performed out of our Implementations Solution Center in Austin and does not require travel.

RESPONSIBILITIES

• Partner with clients and internal teams to understand business requirements and direct the configuration duties
• Develop and perform quality assurance check points within your team to ensure quality and timely delivery
• Take ownership of your team’s business results by developing and leading training and execution plans
• Monitors and impacts key metrics and efficiencies
• Problem-solve routine to complex issues
• Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
• Provide Level 2 and 3 support to other team members
• Create and implement tools that increase quality, security and productivity
• Track status and provide updates in relation to overall implementation process
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
• Work closely with Development and other teams to ensure client satisfaction and on-time delivery

EXPERIENCE AND KNOWLEDGE

• Typically requires a bachelor’s Degree in related field and 8+ years of experience
• Strong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging
• Operating System, Hardware configuration and Network troubleshooting skills required with packet analysis valued
• Configuration and deployment experience with Web Services
• Some knowledge of HTML helpful
• Data migration experience a plus
• VMware experience valuable
• Experience with Python and other scripting languages
• Familiarity with iOS and Android mobile applications platforms helpful
• Strong troubleshooting, diagnostic and analytical skills.
• Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
• A relentlessly positive disposition
• Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.
• Ability to train individuals 1-on-1 and in a classroom environment
• The ability to remain calm, diplomatic, and cooperative under stressful conditions
• Strong written and oral communication skills including communication of technical concepts to non-technical individuals
• Financial Services and Enterprise Software experience beneficial but not required

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs “You Earned it”

Click here to find out more about the benefits we offer.

Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact in the industry and in the community.

Culture & Commitment

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare offering resources for physical, mental, and professional well-being.

Click here to find out more about the benefits we offer.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements.

Mission

Q2’s mission is to build strong and diverse communities by strengthening their financial institutions. That mission shapes the technology we build, how we serve our customers, and how we show up for each other.

Vision

We started with a straightforward belief: technology could fundamentally change how financial institutions serve their communities. More than 20 years later, that belief still drives us. Q2 delivers digital banking and lending solutions that help financial institutions deepen relationships, improve experiences, and grow. Across every department and region, Q2 team members bring creativity, collaboration, and purpose to building technology that makes banking stronger, easier, and more human.

Culture & Values

Q2’s culture is built by Q2ers and grounded in ten guiding principles that define how we show up for each other, our customers, and our communities. We take our mission seriously. We also have fun doing it. Teams across the company work together to solve hard problems, move quickly, and make a real impact on the financial institutions and communities we serve. We’re also helping shape how AI is applied in financial services, bringing the same disciplined, banking-first approach Q2 has practiced for more than 20 years to this next chapter of innovation.