Senior Implementation & Client Success Manager

Fidelity Investments; Covington (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Fidelity Investments in Virginia is seeking a Senior Account Manager to support Fidelity Health's Clients, combining consultative account management with knowledge of reimbursement account plan administration. You will guide clients from post-sale through onboarding to ongoing service.

You will lead projects, collaborate with sales, relationship management, and product teams to expand Fidelity's healthcare offerings, emphasizing clear communication and proactive problem solving in a regulated

Qualifications

• 7-10 years' experience in project management and/or consultative client account management.
• 5-7 years' experience servicing large corporate clients.
• Bachelor's Degree or equivalent experience.
• Preferred experience with healthcare and wellness benefits.

Responsibilities

• Manage projects and client onboarding with strong collaboration across teams.
• Maintain and grow client relationships with sound business judgment.
• Lead onboarding and account management activities to ensure high quality service.

Skills

Project management

Client relationship mgmt

Cross-functional collaboration

Regulated industry experience

Education

Bachelor's Degree

Job description

Fidelity Investments in Virginia is seeking a Senior Account Manager to support Fidelity Health's Clients, combining consultative account management with knowledge of reimbursement account plan administration. You will guide clients from post-sale through onboarding to ongoing service.

You will lead projects, collaborate with sales, relationship management, and product teams to expand Fidelity's healthcare offerings, emphasizing clear communication and proactive problem solving in a regulated