Senior IMAP Responder

State of North Carolina; North Carolina; On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization as a Senior Incident Management Assistance Patrol Responder, where you will play a crucial role in ensuring road safety and traffic flow. This position involves operating specialized vehicles, managing incidents, and providing essential support to motorists in various weather conditions. You will utilize your strong communication skills and critical thinking to coordinate effectively with emergency response teams. With a commitment to safety and professionalism, you will contribute to the well-being of the community while enjoying competitive benefits and opportunities for career development. If you're ready to make a difference in your community, this role is perfect for you.

Benefits

State Benefits

Career Development Opportunities

Qualifications

• 6 years of related experience or equivalent education is required.
• Knowledge of emergency response and incident management is essential.

Responsibilities

• Operate IMAP vehicle and manage traffic control deployments.
• Respond to incidents and assist motorists while ensuring safety.

Skills

Communication Skills

Defensive Driving

Critical Thinking

Incident Management

Heavy Lifting

Emergency Response

Education

High School Diploma or GED

Tools

CAD

SAP

Outlook

Excel

Word

Two-way Radio Systems

Traffic Control Devices

Job description

This position with NCDOT offers full State Benefits, competitive salaries, and many career development opportunities.

Internal Posting—Only temporary or permanent NCDOT employees or layoff candidates with NC Department of Transportation eligibility for RIF reemployment consideration as described by General Statute (GS) 126 (State Personnel Act) may apply.

This position will be staffed as a Senior Incident Management Assistance Patrol (IMAP) Responder (Transportation Worker IV) in the Division 14 IMAP Unit. Employees in this role will be considered Senior Responders who have demonstrated commitment and quality in their work. The work involves operation of an IMAP vehicle, traffic control deployments, route surveillance, incident response, removal of disabled and abandoned vehicles, incident/congestion management, and routine motorist assistance duties and debris removal to facilitate traffic flow and minimize congestion. This role also includes communication via two-way radio with TMC dispatch and other first responder agencies for coordination as needed. Employees in this class do not directly supervise but can function as lead workers and/or provide on-the-job training to incoming Incident Management Responders. The role requires the ability to work independently, think critically, prioritize, control situations, and make quick decisions under pressure or in hazardous environments.

This role requires the ability to perform routine tasks, move or lift heavy objects, work in various weather conditions (rain, snow, heat, ice), and proficiency in computer applications such as CAD, SAP, Outlook, Excel, Word, and incident reporting tools. The responder must maintain basic first aid and CPR training, work outside normal hours for larger incidents, and skillfully maneuver the IMAP vehicle in all conditions while communicating with response units.

The Senior Responder must have strong communication skills, patience, and an aptitude for training. They should demonstrate defensive driving skills and maintain safe driving habits, with consistent communication with their supervisor.

This role requires the ability to respond and move quickly around fast-moving vehicles unassisted, lift at least 50 pounds, walk long distances multiple times daily, and change a tire unassisted.

Knowledge of fire safety, operation of small hand and power tools, minor mechanical repairs, operation of an IMAP utility truck with winch, traffic control devices, two-way radio systems, and understanding of traffic control dynamics are required.

Related experience in emergency response, medical services, law enforcement, fire, inspection, arson, correctional, security, highway/bridge maintenance, automotive repair, towing, or related fields will be considered.

Applicants must meet the Education Requirements and all KSAs, demonstrating knowledge of roadway maintenance, incident command, safety policies, communication skills, supervision, and legal policies related to incident management.

Additional training includes passing classroom safety, IMAP, and traffic management courses and a field assessment. The successful applicant must hold and maintain current CPR and NCDOT IMAP certifications within 6 months of employment.

This position requires the ability to respond quickly, work in hazardous environments, operate and maintain an IMAP truck, and communicate effectively with other units and partners. Maintaining a neat appearance and good personal hygiene is expected.

Knowledge of NCDOT policies, safety practices, maintenance, construction, incident management, two-way radio systems, and phone communications is essential. The employee may face roadway hazards and emergency callbacks and must be legally able to operate a vehicle. Safety toe shoes are required.

Qualifications include a high school diploma or GED and six years of related experience, or an equivalent combination of education and experience. See oshr.nc.gov/experience-guide for details on qualifying through education or experience.

Contact: Laura Phillips at 828-331-5200

Applicants must meet all minimum and KSAs requirements, providing complete education and work experience on the application. "See Attached" or "See Resume" is not acceptable in lieu of detailed information. Only the most recent application submitted before the posting deadline will be considered.