Senior Imaging Technician

VRS Virginia Retirement System; Virginia (MN); Hybrid; USD 50,000 - 52,000; Full time

Job summary

Virginia Retirement System (VRS) is seeking a Senior Imaging Specialist to oversee end-to-end processing, imaging, indexing, validation, and quality assurance of inbound documents. You will ensure accurate preparation, scanning, and tagging of records within the ECM system, supporting data integrity and timely access to member information.

In a fast-paced environment, you will monitor SLAs, troubleshoot imaging issues, and provide backup support to the Imaging Supervisor while contributing to

Qualifications

• High School Diploma or GED required.
• Minimum two years' experience in imaging operations or related field.
• Proficiency with imaging systems, including scanners and batching equipment.
• Proficiency with Microsoft Office and data entry.

Responsibilities

• Receive, organize, batch, scan, and process inbound documents and faxes from multiple sources.
• Create and manage document batches within the ECM system, ensuring proper classification, routing, and workflow processing.
• Operate scanning equipment and troubleshoot imaging issues to ensure high-quality document capture.
• Index, enter, validate, and verify document data, ensuring accuracy, completeness, and proper record association; identify discrepancies, and route items for correction as needed.

Skills

Attention to detail

Data entry

Education

High School Diploma or GED

Tools

Imaging systems & scanners

Batching equipment

Microsoft Office

Job description

Senior Imaging Specialist

The Senior Imaging Specialist is responsible for the end-to-end processing, imaging, indexing, validation, and quality assurance of inbound documents and faxed submissions. This position supports enterprise document management operations by ensuring documents are accurately prepared, scanned, classified, indexed, verified, and uploaded into the organization's electronic content management system (ECM). The role plays a critical part in maintaining data integrity, supporting workflow processing, and ensuring timely access to member and retiree records. The Senior Imaging Specialist works in a fast-paced, high-volume environment and must demonstrate exceptional attention to detail, strong analytical skills, and the ability to identify and resolve document processing exceptions while adhering to established service level agreements (SLAs).

Essential Duties and Responsibilities

• Receive, organize, batch, scan, and process inbound documents and faxes from multiple sources.
• Create and manage document batches within the ECM system, ensuring proper classification, routing, and workflow processing.
• Operate scanning equipment and troubleshoot imaging issues to ensure high-quality document capture.
• Index, enter, validate, and verify document data, ensuring accuracy, completeness, and proper record association; identify discrepancies, and route items for correction as needed.
• Process Designation of Beneficiary forms and enter beneficiary information into applicable systems.
• Perform quality control and verification of scanned documents, indexed records, and data entered by team members.
• Research, resolve, and escalatedocument processing exceptions, including missing information, imaging errors, and classification issues.
• Monitor documents through all stages of processing to ensure timely completion and compliance with service level expectations.
• Maintain records management and retention standards in support of digital document management initiatives.
• Serve as backup to the Imaging Supervisor and provide operational support as needed.
• Assist with special projects, departmental initiatives.
• Other duties as assigned.

Minimum Qualifications

• Minimum Qualifications: High School Diploma or equivalent GED is required
• Minimum Qualifications: Minimum two years' experience in imaging operations, document management, records management, or similar role
• Minimum Qualifications: Proficiency with imaging systems, including scanners and batching equipment
• Minimum Qualifications: Proficiency with Microsoft Office, and data entry

Preferred Qualifications

• Preferred Qualifications: Previous experience working in the public sector
• Preferred Qualifications: Experience with document capture platform(s)

Hiring Range: $49,805-$52,000

ABOUT US

The Virginia Retirement System (VRS0, an independent state agency based in Richmond, delivers retirement and other benefits to covered Virginia public sector employees through sound financial stewardship and superior customer service.

VRS ranks as the 15th largest public or private pension fund in the U.S. and the 36th largest in the world, serving more than 861,000 active and inactive members, retirees and beneficiaries.

Members include public school teachers, political subdivision employees (cities, towns, special authorities and commissions), state agency employees, public college and university personnel, state police, Virginia law officers and the judiciary.

Approximately 864 employers participate in VRS.

Mission Statement

VRS delivers retirement and other benefits to Virginia public employees through sound financial stewardship and superior customer service.

Vision Statement

To be the trusted leader in the delivery of benefits and services to those we serve.

IMPORTANT NOTICES

VRS is unable to provide sponsorship at this time or any time in the future. VRS' current hybrid schedule includes onsite work Tuesday through Thursday and remote work on Monday and Friday. From time to time, employees may be asked and are expected to work onsite to support business needs.