Senior ICE Specialist

Thornton Tomasetti; United States; Remote; USD 78,000 - 156,000; Full time

Benefits offered by this job

Free medical coverage (HIP PPO)

Excellent retirement plan with high-em

Tuition reimbursement

Education benefits (FreeU)

Diversity and inclusion programs

Job summary

Abbott is seeking an ICE Specialist, EP program, to assist with implantation and support of cardiac mapping procedures. You will provide educational and technical support to physicians, healthcare professionals, patients, and field staff, while ensuring efficient processes and adherence to regulatory expectations.

Join a team focused on innovative electrophysiology products, enabling regional support, trainings, and proactive problem solving.

Qualifications

• Bachelor’s degree in Engineering, Biology, Biological Sciences or equivalent.
• Minimum 3.0 GPA or above.
• Graduating Senior, or within 2-years post-graduation from an accredited program OR accredited EP school OR exiting a US Military branch.
• Requires Abbott-specific certification on Electrophysiology technologies within 24 months of hire date.

Responsibilities

• Assist with implantation and support of cardiac mapping procedures.
• Provide educational and technical support to physicians, health care professionals, patients, and field staff.
• Develop and lead trainings on Abbott products for healthcare professionals.
• Ensure completion and forwarding of patient information to tracking when required.
• Travel as needed to support field activities and customer needs.

Skills

Leadership/Facilitation

Communication skills

Cross-functional collaboration

Time management

Technical troubleshooting

Education

Bachelor’s degree in Engineering, Biology, Biological Sciences or equivalent

Master’s degree in Biomedical engineering or related field

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION: About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

If you are interested in joining Abbott's high caliber ICE Specialist, EP program, we want to network with you! In this role, you will assist with the implantation and support of cardiac mapping procedures.

Assists in the day-to-day management of various clinically-related issues. Working under direct supervision, provides educational and technical support in response to field inquiries from physicians, health care professionals, patients, and field sales staff. Identifies and routinely uses the most effective, cost efficient and best business practices to execute processes; continually evaluates their effectiveness and appropriateness. Exercises judgment in planning, organizing and performing work; monitors performance and reports status to manager. Engages in activities and behaviors to become proficient in the servicing of accounts. As appropriate, may assist marketing personnel in the support of advertising and promotional sales activities. Each employee can make a difference at Abbott and has the power, either individually or as a team, to influence the success of the company. We are team-oriented, fast-paced and progressive. We value people with great ideas who partner with others both internally and externally to take action and accomplish goals.

What You’ll Work On

• Provides technical assistance and support for procedures in which Electrophysiology (EP) products are used, including during pre- and post-procedures.
• Provides regional EP support on an as-needed basis.
• Develops and executes trouble-shooting for highly complex medical devices.
• Assists in the support of complex cardiac mapping procedures.
• Remains technically competent relative to best practices and the products offered in the marketplace.
• Develops, leads and/or facilitates trainings and other programs on Abbott products to healthcare professionals.
• Ensures that all pertinent patient information is completed and forwarded to patient tracking when required.
• Responsible for the management of any assigned physical inventory.
• Performs work that involves a high degree of independence.
• Identifies and implements the most efficient, cost-effective and best business practices to execute processes, continually evaluates their effectiveness and appropriateness.
• Identifies reports and advises of customer needs, product performance and potential sales opportunities to sales representatives / directors and/or management to influence sales growth and service of accounts.
• Participates in the creation and implementation of long- and short-term sales and business strategies.
• Support all Abbott initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Abbott policies, operating procedures, processes, and task assignments.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Performs other related duties and responsibilities, on occasion, as assigned, which may include taking call on evenings and weekends for time-sensitive patient and customer needs.
• Must be able to lift a minimum of 25 lbs., as needed.

Required Qualifications

• Bachelor’s degree in Engineering, Biology, Biological Sciences or equivalent
• Minimum 3.0 grade point average or above
• Graduating Senior, or within 2-years post-graduation from an accredited academic university program OR accredited EP school OR exiting a branch of the US Military
• Requires Abbott-specific certification on Electrophysiology technologies within 24 months of hire date.
• Demonstrated ability to lead and/or facilitate educational programs to healthcare professionals.
• Familiarity with cath lab, EP lab, and operating room procedures and protocol.
• Must apply engineering skills and abilities to analyze complex devices and cardiac mapping during critical situations.
• Must be able to work effectively with engineers, clinical specialists, vendors, health care professionals, and customers to achieve assigned goals; must be capable of coordinating multiple assignments simultaneously and effectively.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage and/or engage others to accomplish projects.
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
• Multitasks, prioritizes and meets deadlines in timely manner.
• Strong organizational and follow-up skills, as well as attention to detail.
• Ability to travel based on business need.

Preferred Qualifications

• Master’s degree in relevant program Biomedical engineering degree
• Demonstrated knowledge of cardiac medical procedures
• Experience working in a broader enterprise/cross-division business unit model

The base pay for this position is $78,000.00 – $156,000.00. In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Support Services DIVISION: EP Electrophysiology LOCATION: United States of America : Remote ADDITIONAL LOCATIONS:

WORK SHIFT: Standard TRAVEL: Yes, 50 % of the Time MEDICAL SURVEILLANCE: Yes

SIGNIFICANT WORK ACTIVITIES:

• Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
• Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)
• Driving a personal auto or company car or truck, or a powered piece of material handling equipment

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential - because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions - across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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