Senior HVAC Service Technician – Field Service

2240 Service Experts Heating & AC LLC; West Palm Beach (FL); On-site; USD 42,000 - 68,000; Full time

Job summary

2240 Service Experts Heating & AC LLC is seeking an HVAC service technician to perform residential and light commercial service and maintenance duties in the West Palm Beach area. The role involves diagnosing, repairing, and maintaining heating, cooling, ventilation, and refrigeration equipment, with emphasis on safety and customer satisfaction.

You will read wiring diagrams, handle parts, and coordinate with dispatch while maintaining accurate records.

Qualifications

• High school diploma or GED with additional HVAC training
• EPA and safety certifications
• 2+ years of HVAC experience
• Valid driver's license
• Ability to read wiring diagrams

Responsibilities

• Works under general supervision to perform residential and/or light commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned
• Regular, reliable attendance
• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
• Corrects substandard acts or conditions within area of control
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
• Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn
• Complies with the general rules as prescribed by company program(s) procedure(s)
• Operates devises or equipment as prescribed by company program(s) or procedure(s)
• Participates in any safety initiatives, teams, or committees
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents
• Does not perform act that may endanger the safety or well-being of others
• Does not engage in any pranks, contests, or rough boisterous behavior
• Works in compliance with applicable legislative requirement

Skills

HVAC system servicing

Reading wiring diagrams

Problem diagnosis

Customer service

Physical stamina

Education

High school diploma or GED

Tools

Hand tools

Electrical testing tools

Job description

2240 Service Experts Heating & AC LLC is seeking an HVAC service technician to perform residential and light commercial service and maintenance duties in the West Palm Beach area. The role involves diagnosing, repairing, and maintaining heating, cooling, ventilation, and refrigeration equipment, with emphasis on safety and customer satisfaction.

You will read wiring diagrams, handle parts, and coordinate with dispatch while maintaining accurate records.