Senior HVAC Service Technician

HTS Engineering Ltd.; Austin (TX); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Service Technician to join their team in Austin, Texas. This role involves the installation, troubleshooting, and servicing of commercial HVACR systems, ensuring optimal performance and customer satisfaction. Ideal candidates will possess strong communication skills, a minimum of three years of relevant experience, and the ability to work effectively both independently and in a team. Join a company that values individual success and offers opportunities for professional growth in a supportive environment.

Qualifications

• Minimum of 3 years relevant work experience in HVAC services.
• Ability to work effectively within a team and communicate clearly.

Responsibilities

• Install, troubleshoot, and service commercial HVACR equipment.
• Analyze work orders and maintain customer rapport.

Skills

HVAC Equipment Installation

Troubleshooting Skills

Customer Service

Teamwork

Communication Skills

Education

High School Diploma

HVAC Certification

Tools

Service Vehicle

Personal Tools

Job description

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation, and maintenance including our employees, suppliers, customers, and end users.

Job Title: Service Technician

The Service Technician will work independently or as part of a team and will be responsible for the installation, startup, troubleshooting, commissioning, and servicing of commercial HVACR equipment, systems, and units.

Job Duties:

1. Serves existing accounts by analyzing work orders, planning daily travel schedules, investigating complaints, conducting tests, and resolving problems.
2. Establishes service by studying system requirements, ordering and gathering components and parts, completing installation, and performing acceptance tests.
3. Maintains rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
4. Keeps personal equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
5. Documents service and installation actions by completing forms, reports, logs, and records.
6. Maintains customer confidence by keeping service information confidential.
7. Updates job knowledge by participating in educational opportunities and reading professional publications.
8. Fulfills organizational mission by completing related results as needed.
9. The job description is not exhaustive; the Service Technician may perform other duties as instructed by management.

Qualifications:

1. Experience working in a service vehicle for an HVAC contractor.
2. Ability to work effectively within a team.
3. VRF experience is preferred.
4. BAS/DDC Controls experience is desired.
5. Own tools required.
6. Reliable with excellent oral and written communication skills.
7. Willing to submit to pre-employment screening, including criminal background and drug tests.
8. Minimum of 3 years relevant work experience.
9. Valid driver’s license with a clean driving record.

HTS is an equal opportunity employer and prohibits discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.